Samara de Oliveira Costa
Summary
Resourceful professional, able to handle diverse job requirements and meet company goals. Consistently looks for ways to improve work operations and personal contributions to increase team success against challenging performance targets. Resolves problems tactfully, keeping employees and customers satisfied with fast and accurate deliveries. Hardworking and passionate job seeker with strong organizational and problem solving skills. Ready to help team achieve company goals and provide the best customer service. Organized and dependable candidate successful at managing multiple priorities with a positive can do attitude. Willingness to take on added responsibilities to meet team and company goals.
Overview
13
13
years of professional experience
Work History
Freelance Web Designer
Autonomous
08.2022 - Current
- Web design and E-commerce creation, development and management with focus on entrepreneurs women/mothers;
- Enhance clients satisfaction by consistently delivering high-quality web designs and user experiences;
- Collaborate with clients to create intuitive, creative and functional websites tailored to their specific needs and service to offer;
- Implement responsive design techniques, ensuring optimal viewing experience across various devices;
- Contribute to the growth of client businesses by creating impactful online presences that drives increased interest and traffic;
- Achieve cost savings for clients by suggesting efficient design solutions without compromising on quality or functionality;
Pick Packer
Plan A Logistics
08.2020 - 12.2021
- Enhance packing efficiency by implementing proper techniques and ensuring correct product placement;
- Identify stock, pick and pack and timely, shipment of orders and/or reshipment of returns;
- Operate ABS scan and electronic systems for shipment such as DHL, Startrack, Auspost, TNT and Direct Freight;
- Maintain a clean and organized work environment, promoting safety and productivity;
- Reduce errors in shipments by carefully inspecting packages for quality and accuracy;
- Stocktake adjustments and data entry for wholesale brands (Accountable of EDI – David Jones);
- Aid in maintaining stock levels by promptly notifying supervisors of low supplies or damaged items;
- Following of WH&S practices and housekeeping procedures;
- Support warehouse operations by efficiently moving materials to designated areas using pallet jacks or hand trucks;
- Collaborate with the shipping department to ensure accurate labelling and documentation for smooth transit processes.
Retail Sales Worker
Jacaranda Crystals
11.2019 - 03.2020
- Increase customer satisfaction by providing exceptional service and gypsy products knowledge;
- Assist with inventory management, ensuring accurate product counts and timely restocking;
- Collaborate with team members to achieve goals and improve overall store performance;
- Developed strong relationships with customers, resulting in increasing loyalty;
- Conduct daily store opening and closing procedures and ensuring proper cash handling and safety;
Early Childhood Educator Assistant
Bronte Kids Preschool
05.2019 - 02.2020
- Enhance children''s social skills by organizing group activities and fostering positive interactions;
- Boost children''s cognitive development with age-appropriate educational games and activities;
- Ensure a safe and nurturing environment by maintaining clean and organized spaces for daily use;
- Implement creative learning strategies to engage children and promote their intellectual growth;
- Assist lead teacher in developing and implementing comprehensive lesson plans, resulting in improved overall classroom performance;
- Maintain detailed records of each child''s progress, facilitating effective parent-teacher conferences focused on growth and improvement.
Early Childcare Assistant
BRC
01.2017 - 10.2019
- Assist Room Leader Educators in 2 - 5 years old classroom and implement educational programs based in Reggio Emilia Philosophy;
- Enhance children''s cognitive development by daily implementing engaging and age-appropriate learning activities;
- Support early literacy skills through storytelling, reading books, singing and teaching letter recognition;
- Foster social-emotional development in young children by promoting sharing, empathy, and sense of cooperation and belonging;
- Assist in the creation of a nurturing, clean and safe environment for children to learn and grow.
Offshore Socio - Environmental Educator
Biosphere Services Of Environmental Management Ltda.
12.2015 - 12.2016
- Evaluate the effectiveness of the ship's waste management program, track the crew's habits and how knowledgeable they were about waste separation in each ship's airfield;
- Enhance environmental awareness by developing and delivering engaging educational programs for the crew by different sectors each day;
- Foster workshops and raise the awareness of the existing environmental impacts, solid waste and pollution caused by maritime operations in this case, "Pipe Laying Ships" (Oil and Gas extraction in deep waters);
- Implement ecological principles and practices to the waste management sector, some necessary adjustments applied directly on the daily routine of offshore workers;
- Promote sustainable practices through hands-on activities, interactive presentations, fostering positive behaviour change and encouraging small daily practices;
- Discuss several ways of how to collaborate and be more mindful about becoming responsible for their own waste and how their behaviour change could impact positively their work environment but also the planet;
- Service provided by Petrobras to following maritime companies such as SubSea7.
Sales Assistant
Quitandinha - Health Grocer
01.2015 - 11.2015
- Boost store revenue through upselling and cross-selling techniques.
- Enhance customer satisfaction with personalized product recommendations based on their needs and preferences.
- Manage inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations;
- Execute visual merchandising strategies to attract customers and drive sales;
- Build rapport with repeat customers, fostering long-term loyalty to the brand.
Retail Sales Assistant
Richards INBRANDS - Store
02.2014 - 12.2014
- Increase sales by providing exceptional customer service and product knowledge.
- Improve store appearance with effective merchandising and creative displays.
- Build strong relationships with customers, resulting in repeat business and referrals.
- Assist in inventory management, ensuring accurate stock levels for optimal sales performance;
- Participate in staff training sessions to enhance product knowledge and improve overall sales skills;
- Handle incoming phone calls, addressing customer inquiries or directing them appropriately within the store.
Internship
Roads Department Of Espirito Santo State - DER/ES
11.2012 - 01.2014
- Enhance intern productivity by assisting with project coordination and providing ongoing support in the Environmental Management Sector;
- Develop assessments and environmental licensing related to state roads and highways implementation and regulation;
- Assistance on Environmental Management Plans and Recovery projects in degraded areas, in the elaboration and analysis steps;
- Develop Socio-environmental Programs to raise Environmental Awareness within workers of the Organisation, Community affected and Workers by the roads implementation and execution;
- Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns;
Internship
ARCA Environmental Consulting
11.2011 - 10.2012
- Enhance intern productivity by assisting with Environmental Project Coordination and providing ongoing support on the daily visits to clients;
- Administrative support in the Environmental Licensing services for private companies and elaboration of Environmental Reports internally and for clients;
- Run and manage regular inspections in companies and develop socio-environmental programs to increase environmental awareness within them and community affected by business activities;
- Responsible for providing an Environmental Management Plan for clients, assigning them sustainable methods to be put into practice in order to meet the operating requirements and compliance, all established by the Local Environmental Council;
- Provide excellent customer service by promptly addressing inquiries about Environmental Licensing and Studies and ensure a high level of satisfaction among clients.
Volunteer Internship
Environmental Research Project - Occurrence Of Water Plants In Sol Nascente Lake
01.2011 - 10.2011
- Assist researchers in the laboratory, cleaning, handling materials and all instrumentation related to the research;
- Laboratory analysis of water quality following the physical-chemical parameters established by legislation;
- Monthly monitoring of the lake using sampling processes;
- Study of parameters such as Temperature, pH and EIT (Trophic State Index) and analysis, in order to address possible causes related to the excessive growth of algae and/or the increase in the incidence of aquatic plants in the study site;
- Gain valuable experience working within water sampling and monitoring, laboratory assistance and handling, applying learned concepts directly into relevant work situations encountered along the way.
Education
Diploma And Advanced Diploma - Program And Project Management
APC Australian Pacific College & English Unlimited
Bondi, NSW08.2020
Bachelor of Environmental Engineer -
FAESA
Espirito Santo, Brazil01.2015
Skills
- Microsoft Office / Google Docs/ Sheets
- Organisational and management skills
- Organizational skills
- Customer service excellence
- Effective communication
- Attention to detail
- Problem-solving abilities
- Written communication
- Patience and empathy
- Interpersonal relations
- Multitasking capabilities
- Team collaboration
- Customer Needs Assessment
- Data Entry
- Report Writing
- Filing and Data Archiving
- Meticulous Attention to Detail
- Technical Support
- Data Processing
- Solution Design
- Information Tracking
- Content Management
- Video Editing
- Graphic Design
- Web Development
- Project Management
- E-commerce Platforms
- Digital Marketing
- Copywriting
Additional Qualifications
- Advanced Diploma of Program Management, Sydney, 2020
- Diploma of Project Management, Sydney, 2019
- Certificate IV in Project Management Practices, Sydney, 2018
- BPSC (Basic Platform Safety Course) - Marine survival course, 2016
- Environmental Expertise, 2014
- Auto CAD 2D, 2011
Personal Information
Title: Environmental Engineer
References
- Csaba Kiss, Owner and Director at Magna Seal Waterproofing, +61 412 475 911
- Clarissa Lozenzini, Finacial Accountant at Growthbuilt, +61 481 170 288
- Priscila Rewiri, EDI Coordinator at Plan A Logistics, +61 420 957 326
- Amanda Kiss, Support Worker, +61 423 051 256
- Jane Nguyen, Executive Manager at Commonwealth, +61 412 846 767
- Anna Munster, Visual Artist and Teacher at NSW Univertisty, +61 432 186 268
Timeline
Freelance Web Designer
Autonomous
08.2022 - Current
Pick Packer
Plan A Logistics
08.2020 - 12.2021
Retail Sales Worker
Jacaranda Crystals
11.2019 - 03.2020
Early Childhood Educator Assistant
Bronte Kids Preschool
05.2019 - 02.2020
Early Childcare Assistant
BRC
01.2017 - 10.2019
Offshore Socio - Environmental Educator
Biosphere Services Of Environmental Management Ltda.
12.2015 - 12.2016
Sales Assistant
Quitandinha - Health Grocer
01.2015 - 11.2015
Retail Sales Assistant
Richards INBRANDS - Store
02.2014 - 12.2014
Internship
Roads Department Of Espirito Santo State - DER/ES
11.2012 - 01.2014
Internship
ARCA Environmental Consulting
11.2011 - 10.2012
Volunteer Internship
Environmental Research Project - Occurrence Of Water Plants In Sol Nascente Lake
01.2011 - 10.2011
Diploma And Advanced Diploma - Program And Project Management
APC Australian Pacific College & English Unlimited
Bachelor of Environmental Engineer -
FAESA