- Sports
- Fishing/Camping
- Science
- DIY
- Socialising
Samara Knoll
Varsity Lakes
Summary
Motivated and ambitious professional eager to embrace new challenges while demonstrating a strong work ethic and adaptability. Possesses exceptional interpersonal skills, thriving in both independent and team environments, with a natural ability to build meaningful relationships. A commitment to continuous learning drives the pursuit of knowledge across diverse subjects, ensuring quick mastery of new skills. With a strong customer focus, consistently strives to exceed expectations and deliver outstanding results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Venue Supervisor
Elementa Whitsundays
02.2025 - Current
- Supervised venue operations, ensuring compliance with safety and health regulations.
- Coordinated logistics for events, managing schedules and resource allocation efficiently.
- Trained and mentored staff on operational procedures and customer service standards.
- Implemented process improvements that enhanced event execution and guest satisfaction.
- Developed training materials to support staff development and operational consistency.
- Optimized venue space utilization by working closely with clients on layout design and seating arrangements.
- Boosted client satisfaction with meticulous attention to detail in planning and executing event logistics.
- Maintained a clean, safe, and welcoming environment for guests through regular inspections and prompt resolution of any issues.
- Implemented comprehensive safety protocols within the venue to minimize risks during large-scale events.
- Resolved any conflicts or disputes between clients, staff, and vendors in a professional manner.
- Supervised events from start to finish using effective crowd control methods.
- Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
- Maximized cost-effectiveness by complying with budget, labor and revenue benchmarks.
Cocktail Bartender
Airlie Beach hotel
08.2022 - 12.2024
- Provided menu recommendations upon request from customers.
- Kept up with current drink trends, new products, ingredients, equipment, and preparation methods.
- Assisted in training new bartenders on proper drink mixing techniques and customer service skills.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Organized the bar area by stocking beer, wine, spirits, mixers, ice, garnishes in an efficient manner.
- Balanced cash drawers at the end of shift to ensure accuracy of sales receipts against cash on hand.
- Created visually appealing beverage presentations for customers using garnishes and other decorations.
- Created rapport with new and returning patrons to foster guest satisfaction.
- Effectively multitasked within fast-paced environment.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Trained junior bartenders on mixology techniques and customer service excellence.
- Developed signature cocktail recipes, enhancing menu offerings to attract guests.
- Enhanced bar efficiency by maintaining a clean, organized, and well-stocked workspace.
Bartender/Receptionist
Artesian Hospitality
06.2019 - 08.2022
- Prepared alcoholic and non-alcoholic beverages according to recipe standards and making sure all RSA regulations are followed.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Greeting all guests who enter the venue, handling cash and card transactions, stock control and promotions, and handling customer enquiries.
- Planned and coordinated special events to boost customer numbers and profits.
- Resolved customer complaints in a professional manner.
Financial Services Representative
Sykes/Sitel
12.2021 - 07.2022
- Provided customer service to bank clients, answering inquiries and resolving complaints.
- Advised customers on various banking products and services such as loans, investments, and credit cards.
- Analyzed customer's financial information to determine the best banking products for them.
- Verified customer identity using government-issued identification documents.
- Investigated fraudulent activities by analyzing account transactions and identifying suspicious patterns.
- Provided technical support to colleagues who encountered difficulties while using software programs.
- Assisted customers by answering banking questions and recommending solutions.
Gym Owner/Operator
5ive Element Fitness
10.2019 - 09.2020
- Developed and implemented marketing strategies to increase membership enrollment.
- Oversaw daily operations, ensuring high-quality customer service and facility maintenance.
- Managed staff recruitment, training, and performance evaluations to enhance team effectiveness.
- Established partnerships with local businesses to promote fitness programs and community engagement.
- Created innovative workout programs tailored to diverse client needs for enhanced member satisfaction.
- Conducted regular assessments of equipment and facilities, implementing upgrades as necessary for safety compliance.
- Expanded gym''s service offerings into specialized areas such as health coaching, nutrition consultations and targeted fitness programs catering diverse clientele needs.
- Managed daily operations of the gym, including staff scheduling, equipment maintenance, and financial oversight.
- Implemented diverse group fitness classes to cater to various skill levels and interests among clients.
- Achieved growth in membership numbers by offering special promotions, referral incentives, and targeted advertising campaigns.
- Streamlined administrative tasks such as billing processes and record keeping to improve efficiency within the business operations.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Interacted well with customers to build connections and nurture relationships.
- Collaborated with team members to troubleshoot operational issues in real-time.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Consistently met or exceeded performance targets while maintaining strict adherence to health, safety, and environmental regulations.
Customer Service Representative
Collins Food Limited - KFC
03.2016 - 10.2019
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Ensured all food safety and sanitation guidelines were followed.
- Conducted regular inventory of freshness and expiration dates of items in the prepared foods section.
- Performed opening and closing procedures including cleaning counters and equipment.
- Trained new team members on store operations related to the prepared foods department.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Education
Some College (No Degree) - Certificate II Recreation/ III Fitness
TAFE
SouthportSome College (No Degree) - Eyelash Extension Course
French Beauty Academy
Robina, QLDYear 12 Certificate -
Marymount College
Burleigh Waters, QLD10.2018
RSA & RSG(2023)
Galaxy Training
Online01-2020
Skills
- Staff training and development
- Adaptability and resilience
- Technical equipment operation
- Health and safety compliance
- Task prioritization
- Sales
- Relationship building
- Marketing
- Speed and efficiency
- Inventory management
- Upselling strategies
- Strong multitasking
- Highly reliable
- Team player attitude
Certification
- I hold my current RSA and RGS
- I am a certified group fitness trainer
Interests
Timeline
Venue Supervisor
Elementa Whitsundays
02.2025 - Current
Cocktail Bartender
Airlie Beach hotel
08.2022 - 12.2024
Financial Services Representative
Sykes/Sitel
12.2021 - 07.2022
Gym Owner/Operator
5ive Element Fitness
10.2019 - 09.2020
Bartender/Receptionist
Artesian Hospitality
06.2019 - 08.2022
Customer Service Representative
Collins Food Limited - KFC
03.2016 - 10.2019
Some College (No Degree) - Eyelash Extension Course
French Beauty Academy
Year 12 Certificate -
Marymount College
Some College (No Degree) - Certificate II Recreation/ III Fitness
TAFE
RSA & RSG(2023)
Galaxy Training