Summary
Overview
Work History
Education
Certification
Skills
Generic
Samara Lucas

Samara Lucas

Officer,VIC

Summary

Motivated gambling industry worker with great people skills and time management abilities. Learns new assignments quickly and always follows gaming commission rules. Dependable, results-driven and cross-trained in multiple positions.

Overview

4
4
years of professional experience
5
5

Certifications

Work History

Gaming Supervisor

Castello's Pakenham Hotel
05.2022 - Current
  • Oversaw and managed the gaming machine area consisting of 70 machines and bar area with little to no supervision on graveyards, completing the machine clearances nightly, completing payouts, and denying entry and service to patrons not complying with rules and regulations.
  • Educated customers on different promotions, spirits and wines to facilitate buying decisions.
  • Performed cash handling duties, provided change and balanced money during and at end of shift.
  • Received payments by cash or Eftpos and remitted correct change.
  • Denied alcoholic sales to intoxicated customers and contacted management immediately when issues escalated.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Trained new employees on proper protocols and customer service standards.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Performed paperwork required for monetary transactions.
  • Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.
  • Enforced safety rules and reported or remove safety hazards as well as underage, intoxicated or disruptive guests.
  • Monitored patrons for signs of compulsive gambling.
  • Oversaw currency exchange requests for customers, confirming provision of requested combinations of bills and coins.
  • Monitored game operations to enforce house rules as well as tribal, state and federal regulations.
  • Contacted security department to discuss potential or confirmed illegal activities and cheating.
  • Reset and refilled machines following major payouts.
  • Monitored functioning of slot machine coin dispensers and filled coin hoppers when necessary.
  • Advised security guards to accompany patrons with large slot payouts to rooms or vehicles.
  • Patrolled slot machine areas to identify patrons not complying with gaming rules and resolve concerns through prompt correction or removal.
  • Stayed current on changing tricks and techniques used by players of each game.

Hospitality Attendant

Gumbuya World
09.2019 - 04.2023
  • Cross-trained existing employees to maximize team agility and performance.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Practiced good time management to deliver customers' prepared orders quickly and accurately.
  • Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.

FOH Attendant

McDonald's Arena
03.2020 - 03.2022
  • Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Contributed to upsell and cross-sell promotions to increase revenue.
  • Supported Cross-training existing employees to maximize team agility and performance.
  • Onboarded new employees with training and new hire documentation.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Education

Certificate III - Education Support

BestChance Training
Pakenham, VIC
11.2022

High School Diploma -

Officer Secondary Collage
Officer, VIC
11.2021

Certification

  • Working With Children's Check
  • Responsible Service of Alcohol
  • First Aid in an Education Setting (HLTAID012)
  • Responsible Service of Gaming (Modules 1&2)
  • Food Handler's Certificate

Skills

  • Promotions Coordination
  • First aid certification
  • Interpersonal skills
  • Computer literacy
  • Staff training
  • Inventory control
  • Fraud detection
  • Record keeping
  • Conflict resolution
  • Security Support
  • Rules Enforcement
  • Cash Management
  • KPI Tracking
  • Liquor Regulations and Compliance

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Samara Lucas