Samara Mackay
Aboriginal Applicant ,/NDIS Screen Check
Summary
Encouraging manager and logical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
Work History
Manager of Home Care Packages
Rumbalara Positive Ageing And Disability Services
10.2019 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organised, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Controlled costs to keep business operating within budget and increase profits.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Business Support Officer
Rumbalara Positive Ageing And Disability Services
07.2016 - 10.2019
- Prepared meeting materials, set up conference rooms and took notes.
- Maintained smooth back-office functions to promote efficient business operations.
- Supported special financial and business projects with administrative assistance.
- Provided basic IT support to office users of desktops, laptops and devices.
- Developed monthly reports.
- Managed day-to-day development issues.
- Streamlined workflow.
- Reconciled business and creative needs.
- Maintained database systems to track and analyze operational data.
- Devised and implemented processes and procedures to streamline operations.
Case Manager
Rumbalara Positive Ageing And Disability Services
08.2010 - 07.2016
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Developed and implemented safety plans for clients at risk of harm to provide protection.
- Collaborated with community members to develop and implement service initiatives.
- Coordinated with community stakeholders for successful implementation of social and community service initiatives.
Admin Support
Rumbalara Positive Ageing And Disability Services
05.2008 - 08.2010
- Monitored and evaluated staff performance, providing feedback and guidance to support standards of care.
- Participated in management team meetings to discuss status, changes, and complaints or concerns.
- Worked closely administration to develop and implement best practices to improve outcomes.
- Built and maintained positive working relationships with service providers and staff to support seamless operations.
- Support to all staff within all programs
- Scheduled office meetings and client appointments for staff teams.
- Managed filing system, entered data and completed other clerical tasks.
Education
Diploma - Leadership And Management
VACCHO
10.2024
Dual Diploma - Community Services, Mental Health, AOD
Partners in Training
Shepparton, VIC2016
Skills
- Expense Tracking
- Organisational Skills
- Problem Solving
- Project Planning
- Financial Management
- Marketing
- Staff Development
- Time Management
- Complex Problem-Solving
- Team Leadership
- Budget Control
Timeline
Manager of Home Care Packages
Rumbalara Positive Ageing And Disability Services
10.2019 - Current
Business Support Officer
Rumbalara Positive Ageing And Disability Services
07.2016 - 10.2019
Case Manager
Rumbalara Positive Ageing And Disability Services
08.2010 - 07.2016
Admin Support
Rumbalara Positive Ageing And Disability Services
05.2008 - 08.2010
Diploma - Leadership And Management
VACCHO
Dual Diploma - Community Services, Mental Health, AOD
Partners in Training
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