Samara Mackay
Aboriginal Applicant ,/NDIS Screen Check
Summary
Encouraging manager and logical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
Work History
Manager of Home Care Packages
Rumbalara Positive Ageing And Disability Services
Shepparton, VIC
10.2019 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organised, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Controlled costs to keep business operating within budget and increase profits.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Business Support Officer
Rumbalara Positive Ageing And Disability Services
Shepparton
07.2016 - 10.2019
- Prepared meeting materials, set up conference rooms and took notes.
- Maintained smooth back-office functions to promote efficient business operations.
- Supported special financial and business projects with administrative assistance.
- Provided basic IT support to office users of desktops, laptops and devices.
- Developed monthly reports.
- Managed day-to-day development issues.
- Streamlined workflow.
- Reconciled business and creative needs.
- Maintained database systems to track and analyze operational data.
- Devised and implemented processes and procedures to streamline operations.
Case Manager
Rumbalara Positive Ageing And Disability Services
Shepparton, VIC
08.2010 - 07.2016
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Developed and implemented safety plans for clients at risk of harm to provide protection.
- Collaborated with community members to develop and implement service initiatives.
- Coordinated with community stakeholders for successful implementation of social and community service initiatives.
Admin Support
Rumbalara Positive Ageing And Disability Services
Shepparton, VIC
05.2008 - 08.2010
- Monitored and evaluated staff performance, providing feedback and guidance to support standards of care.
- Participated in management team meetings to discuss status, changes, and complaints or concerns.
- Worked closely administration to develop and implement best practices to improve outcomes.
- Built and maintained positive working relationships with service providers and staff to support seamless operations.
- Support to all staff within all programs
- Scheduled office meetings and client appointments for staff teams.
- Managed filing system, entered data and completed other clerical tasks.
Education
Diploma - Leadership And Management
VACCHO
10.2024
Dual Diploma - Community Services, Mental Health, AOD
Partners in Training
Shepparton, VIC2016
Skills
- Expense Tracking
- Organisational Skills
- Problem Solving
- Project Planning
- Financial Management
- Marketing
- Staff Development
- Time Management
- Complex Problem-Solving
- Team Leadership
- Budget Control
Timeline
Manager of Home Care Packages
Rumbalara Positive Ageing And Disability Services
10.2019 - Current
Business Support Officer
Rumbalara Positive Ageing And Disability Services
07.2016 - 10.2019
Case Manager
Rumbalara Positive Ageing And Disability Services
08.2010 - 07.2016
Admin Support
Rumbalara Positive Ageing And Disability Services
05.2008 - 08.2010
Diploma - Leadership And Management
VACCHO
Dual Diploma - Community Services, Mental Health, AOD
Partners in Training