Samara Maitland
Summary
With over 10 years experience in a wide range of customer service and back of house roles, I have highly developed customer/patient skills. I'm dedicated to providing great service and building positive relationships with customers.
Overview
9
9
years of professional experience
Work History
Back of House Team Member
The Adelaide Fringe Festival
Adelaide SA
02.2025 - 04.2025
- Collaborated with Front of House team members during peak service hours to ensure accurate order fulfillment
- Performed daily tasks such as restocking all bars, washing and polishing glasses
- Bussed tables, washed dishes, bar equipment and collected rubbish
- Ensured all stock was correctly labeled and rotated
Sales Assistant (Christmas Casual)
Dusk
Adelaide, SA
11.2024 - 03.2025
- Developed strong rapport with customers to create personal experiences
- general housekeeping duties, tiding shelves, mopping floors, disposing of broken glass
- cash handling and use of the POS system
- stock ordering and rotating
Retail Sales Assistant
The Body Shop
Cairns QLD
07.2023 - 02.2024
- Greeted customers and helped with product questions, selections, and purchases
- Used the POS system to process sales, online orders and join customers into the membership program
- Worked to meet sales targets and goals
- Preformed demonstrations showcasing highlighted products and cross product sales
- Geneal cleaning and organising of the store
Phlebotomist
Australian Clinical Labs
Adelaide SA
07.2021 - 01.2023
- Effectively drawing blood samples using various techniques such as vacutainer, needle and syringe and butterfly
- Centrifuged blood samples and organised samples ready for transport
- Delivered patient focused care and compassion
- Maintained a high level of accuracy and attention to detail in labelling specimens
Sales Assitant
Athelstone Newsagency
Adelaide SA
06.2019 - 07.2021
- Managed opening and closing of the store
- Stocked merchandise, labeled items and entered new stock into the computer system
- Sale of SA Lotteries and Keno products
- Stock ordering for customer putaway orders
Waitress Front of House
Fasta Pasta
Adelaide SA
05.2016 - 06.2019
- Clearing tables and washing dishes back of house
- Served food and beverages during peak service times
- Operated an espresso machine creating a range of coffees such as cappuccinos, flat whites and lattes
- General cleaning duties, wiping tables, mopping floors and cleaning the coffee machine
Education
Certificate III - Certificate III in Food And Hospitality
TAFE SA
SA08-2018
Barista Level 1 - Hospitality
HG Coffee School
10.2017
Responsible Service of Alcohol - Hospitality
HG Coffee School
01.2019
Certificate III in Pathology Collection - Pathology
TAFE SA
Skills
- Problem solving
- Team work
- Emergency response training
Timeline
Back of House Team Member
The Adelaide Fringe Festival
02.2025 - 04.2025
Sales Assistant (Christmas Casual)
Dusk
11.2024 - 03.2025
Retail Sales Assistant
The Body Shop
07.2023 - 02.2024
Phlebotomist
Australian Clinical Labs
07.2021 - 01.2023
Sales Assitant
Athelstone Newsagency
06.2019 - 07.2021
Waitress Front of House
Fasta Pasta
05.2016 - 06.2019
Barista Level 1 - Hospitality
HG Coffee School
Responsible Service of Alcohol - Hospitality
HG Coffee School
Certificate III - Certificate III in Food And Hospitality
TAFE SA
Certificate III in Pathology Collection - Pathology
TAFE SA