Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Samara Mbaisa

Ascot,QLD

Summary

Customer service management professional experienced with inbound and outbound customer service and collections. Team player who loves to listen as help others to the best of my ability using problem-solving skills. Personable personality that helps deescalate tension and conflict both within the workplace and with customers. As a captain of a team in 2021, it was my duty to motivate players both on and off the field as well as make sure that all administration and work was completed as smoothly as possible behind the scenes. Worked as a support to management by assisting with their workloads. fully prepared to do what has to be done within the workplace. Very competent within the workplace with the ability to understand and learn very quickly while adapting what i learn into my routine. I make sure that I am free of distraction at the workplace which helps motivate me and keep me focused while at work.


Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Manager, Team Member

Griil'd Ascot
04.2022 - Current
  • Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
  • Increased team productivity by providing ongoing training and support to customer service representatives as well as new team members.
  • Improved response times for customer inquiries and complaints with clear communication with the team and management as well as prioritization techniques.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Worked within a team and helped with the training of new team members, including the implementing of basic skills needed within the workplace.
  • Acted as support to the management team and support to the team leaders during shifts.

Education

High School Diploma -

Windhoek High School
Windhoek, Namibia
12.2021

Skills

  • Billing and Payment Processing
  • Customer Relationship Management
  • POS System Operations
  • Customer Inquiries and Service, including Customer Complaint Resolution
  • Understanding Customer Needs
  • Sales and Upselling
  • Billing Adjustments, Refunds and Processing Transactions
  • Order and Refund Processing
  • Complex Product Knowledge
  • Food Preparation and Safety
  • Sales Expertise
  • Greeting and Seating Guests
  • Adaptable and Flexible

Accomplishments

    Named Captain of the 1st Netball team in 2021, assisted with administration and player motivation and communication both on and off the field.

    Appointed as Customer Service Manager while working at Grill'd Ascot.

Certification

  • Certificate III in Hospitality
  • RSA

Timeline

Customer Service Manager, Team Member

Griil'd Ascot
04.2022 - Current

High School Diploma -

Windhoek High School

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Samara Mbaisa