Proven history of being a diligent employee with a strong work ethic. Established a reputation for being reliable, conscientious and flexible. Proficient computer literacy, including software programs, email and spreadsheets, proven through work experience in an office environment. Excellent communication skills developed through years of experience in customer service. Ability to execute ethical decision-making to achieve departmental and organisational objectives. The experience and ability to interact with the public, showing care, empathy and compassion at all times. Ability to continuously improve processes and outcomes by constantly evaluating work being undertaken and looking for ways to make improvements.