Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samara Putland

Nairne,SA

Summary

Dynamic professional with a proven track record in reception management and customer service excellence at the University of South Australia: Allied Health & Human Performance. Expert in handling confidential information and streamlining office operations. Mentored new employees, enhancing team efficiency by 30%. Skilled in multi-line phone operation and client relations, consistently delivering positive first impressions and resolving inquiries with tact.

Overview

12
12
years of professional experience

Work History

Receptionist Administrator

University of South Australia: International Office
Adelaide
07.2024 - Current
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Training new employees and being their mentor
  • Fulfilling weekly stationery and staff supply orders
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled complaints and questions, and re-directed calls to other team members.

Finance Administration

University of South Australia: International Office
Adelaide Hills, SA
07.2017 - Current

Ensuring invoices are coded and paid before the due date on Finance One

Extracting cost centre reports

Reconciling credit card transactions on expense me pro

Assisting academic staff with conference registrations and payment of accommodation

Raising invoice requests and individual/ student reimbursements through appian

Preparing journals to have money transferred between cost centres

I

Cafe All Rounder

Mobbsy’s Cafe
Mount Barker, SA
06.2013 - 04.2017

Customer service - fulfillling orders

Coffee making

Ordering supplies

Cleaning the cafe

Preparing food and cooking

Education

Certificate III - Business Administration

TAFE NSW
NSW
06.2017

Skills

  • Reception management
  • File organization
  • Multi-line phone operation
  • Reception area maintenance
  • Payment collection
  • Mail handling
  • Document scanning and digitization
  • Appointment scheduling
  • Client relations
  • Calendar management
  • Supply management
  • Confidential information management
  • Visitor access management
  • Office equipment maintenance
  • Guest relations
  • Expense tracking
  • Supply oversight
  • Policy enforcement
  • Travel arrangements
  • Call handling
  • Customer service
  • Phone and email etiquette

Timeline

Receptionist Administrator

University of South Australia: International Office
07.2024 - Current

Finance Administration

University of South Australia: International Office
07.2017 - Current

Cafe All Rounder

Mobbsy’s Cafe
06.2013 - 04.2017

Certificate III - Business Administration

TAFE NSW
Samara Putland