Summary
Overview
Work History
Education
Skills
Timeline
Generic

Raya Shedden

Wodonga,VIC

Summary

Skilled Dental Assistant with experience and training necessary to assist with various dental procedures. Hands-on training in dental radiography, chairside assisting and front office administrative duties. Quick learner and successful in building relationships with coworkers and patients.

Overview

4
4
years of professional experience

Work History

Dental Assistant

Kreativ Dental
09.2022 - Current
  • Enhanced patient comfort by providing a gentle and caring environment.
  • Streamlined appointment scheduling for increased efficiency and reduced wait times.
  • Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
  • Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilised instruments.
  • Successfully assisted dentists by performing four-handed dentistry and other chair-side duties.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.

Cafe Attendant

Barista, Baker, Brewer
07.2021 - 08.2023
  • Maintained clean and attractive product displays to entice customer purchases.
  • Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Prioritised drink requests while managing interruptions.
  • Engendered customer loyalty by remembering personal preferences and allergy information.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Constantly expanded personal knowledge of coffee styles and varieties.
  • Assisted customers with product selection by answering questions about food ingredients and nutritional value.
  • Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced cafe setting.
  • Reduced wait times for customers by quickly processing orders and payments with accuracy.

Retail Assistant

Ally Fashion
05.2021 - 07.2021
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
  • Logged reports, expenses, receipts and sales documents into digital database.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Approached browsing customers to initiate conversations to determine buying preferences.

Cafe Attendant

Sixty Four Degrees
10.2020 - 04.2021
  • Assisted customers with information regarding menu offerings and nutrition information.
  • Processed sales transactions using POS system.
  • Managed multiple tasks in high-volume environment.
  • Maintained clean and organized appearance for all restaurant areas to attract and retain customers.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Complied with standards for merchandising, stocking and storing product.

Education

Certificate III - Dental Assisting

Tafe
NSW
05.2024

Certificate III Hospitality -

Wodonga Tafe
Wodonga, VIC
11.2020

High School Diploma -

BSDE
Brisbane, QLD
12.2018

Skills

  • Infection control proficiency
  • Detail-oriented
  • Dental terminology knowledge
  • Dental records
  • Relationship-building
  • Stocking and replenishing
  • Organisation
  • Flexible & Adaptable
  • Conflict resolution
  • Cultural awareness
  • Teamwork
  • Self-motivated professional
  • Dental office administration

Timeline

Dental Assistant

Kreativ Dental
09.2022 - Current

Cafe Attendant

Barista, Baker, Brewer
07.2021 - 08.2023

Retail Assistant

Ally Fashion
05.2021 - 07.2021

Cafe Attendant

Sixty Four Degrees
10.2020 - 04.2021

Certificate III - Dental Assisting

Tafe

Certificate III Hospitality -

Wodonga Tafe

High School Diploma -

BSDE

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Raya Shedden