Samara Wilmen

Detail-oriented team player with strong organizational skills. Proven ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking a full-time position that offers professional challenges and utilizes interpersonal skills, excellent time management, and problem-solving abilities. Known for being organized and dependable, successful at managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals.

• Apprentice Hairdresser, Heavenly Hair, Nails and Beauty, 09/2023, 10/2023, Answering phone calls, Booking customers in for appointments, Checking people in, Caping up for the stylist, Washing hair (shampoo and conditioner), Applying toners, Applying colour (regrowth and all over), Applying treatments at the basin, Head massage at the basin, Preparing hot towels for treatments, Vacuuming and mopping of the whole salon, Mixing colour
• Finance Assistant, Ozcar Townsville, 06/2023, 07/2023, General administration duties, Answering the phone and directing/forwarding phone calls, Filling out the paperwork and the execution of transferring registration into the customers name at TMR, Filing of Road Worthy Certificates, The first point of contact for anyone needing finance to buy a vehicle, Ensuring perfect accuracy when collecting all information from customers in a professional manor, Following up with customers about documentation for finance applications, Finance packing, Retail packing, Using Vitduc to find information about a car in our stock, Communicating with customers and Head Office via email and phone, Building a great relationship with customers, Providing amazing customer service at all times, Assisting my Business Manager when needed
• Retail Store Manager, You+All Townsville, 12/2022, 06/2023, Opening and closing the store to the correct procedure, Assisting customers, Assisting with rostering, Assisting with administration behind the scenes, Cash handling, Checking reports in ISP, Checking refunds/exchanges to ensure everything was done to procedure, Housekeeping; vacuuming, steaming the floors, dusting, mopping and sweeping, Steaming the garments when needed, Ensuring the shop floor always looked the best it could, Petty cashing when needed, Counting floats, Balancing floats, Banking when needed, Communicating with Head Office via email/phone
• Croupier/ HD Floor person, The Ville Resort Casino, 10/2020, 01/2022, Deal and supervise Table Games according to all relevant SOP's rules and procedures, Interacting with customers at a high level of customer service, Ensuring patrons are following the rules of each game, Calculating and paying winning bets, Communicating with other supervisors and management, Monitoring the behavior of patrons, Supervising of Casino Games and being able to make decisions under pressure
• Gaming Host, The Ville Resort Casino, 07/2020, 10/2020, Assisting customers with any problems they have with their machines, Ensuring the gaming floor is kept tidy and presentable, Training new employees, Resolving issues that patrons have with their cards
• Assistant Manager, KFC Garbutt, 11/2015, 07/2020, Stock control, Knowledge of food service and food preparation, Restaurant presentation, Handling of Cash floats, Eftpos transactions, Customer service delivery, Preparation and delivery of food orders, Food handlers course completed, Compliance with all WH&S standards, practices and audits
• Cashier, Woolworths Woodlands, 05/2017, 12/2017, Answering phone calls, Eftpos transactions, Restocking of shelves and other areas, Maintaining the cleanliness of the store and registers, Dealing with customer complaints, Counting tills, Working close with supervisors in helping out, Serving customers using bar code scanning technologies

• Learning new skills
• Meeting new people
• Trying new things
• Working in new environments

• Jo Hart, Payroll Manager at Wilmar Sugar Townsville, 61+ 438 638 422
• Khaleah Hepi-Tehuia, Office Business Manager at Ozcar Townsville, 61+ 411 802 760
• Courtney Richardson, Store Manager/ Mentor at Ally Fashion, 61+ 435 753 555
• Rebecca Hoffensetz, Training Officer at The Ville Resort Casino, 4722 2393, 61+ 418 604 116