SAMARAH PEARSON
Lara
Summary
Dedicated and personable Customer Service Representative with extensive experience in retail and food service environments. Skilled in resolving customer concerns, enhancing satisfaction, and contributing to positive team dynamics.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Glue Store
11.2021 - 01.2025
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Picked and sorted products for customer orders.
Customer Service Representative
Wharf Shed
01.2024 - 04.2024
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
Customer Service Representative
Daniels Donuts
09.2021 - 12.2021
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Processed payments with focus on accuracy and correct cash-handling procedures.
Customer Service Representative
Blue Seas Burgers and Pizza
07.2020 - 12.2020
- Managed phone orders professionally, providing clear communication and accurate order details to kitchen staff.
- Operated cash register accurately, processing transactions quickly to maintain efficient customer flow.
- Contributed to positive work environment by maintaining open communication with coworkers and supervisors.
Education
Year12 -
Geelong High School
Geelong, VICDiploma - Musical Theatre
Jason Coleman’s Ministry of Dance
Melbourne, VICCert IV - Dance Teaching And Management
Jason Coleman's Ministry of Dance
Melbourne, VICSkills
- Problem resolution
- Cleaning and sanitation
- Analytical thinking
- Strong Work Ethic
- Customer service
- Order management
- Social perceptiveness
- Sales skills
- Payment processing
- Friendly, positive and reliable
- Vocal Performer
Certification
- Responsible Service of Alcohol
- Working with Children’s Check
- Barista
Timeline
Customer Service Representative
Wharf Shed
01.2024 - 04.2024
Customer Service Representative
Glue Store
11.2021 - 01.2025
Customer Service Representative
Daniels Donuts
09.2021 - 12.2021
Customer Service Representative
Blue Seas Burgers and Pizza
07.2020 - 12.2020
Year12 -
Geelong High School
Diploma - Musical Theatre
Jason Coleman’s Ministry of Dance
Cert IV - Dance Teaching And Management
Jason Coleman's Ministry of Dance
Similar Profiles
Bailey TubmanBailey Tubman
Assistant Store Manager at Glue StoreAssistant Store Manager at Glue Store
Jack IveyJack Ivey
Retail Team Member at Glue StoreRetail Team Member at Glue Store
EVANGELINE KARPEVANGELINE KARP
Junior Planner at Glue StoreJunior Planner at Glue Store