Samarasimha Reddy Gutha
Melbourne,Australia
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
1
1
year of professional experience
Work History
Customer Service Supervisor
Coles
Elsternwick, VIC
07.2023 - Current
- Provide exceptional customer service by assisting shoppers with inquiries, concerns, and issue resolution, both in person and via machine troubleshooting.
- Troubleshoot and resolve errors in self-checkout machines, including system updates, restarts, and ensuring smooth transaction processes for customers.
- Manage daily customer service operations, ensuring efficient and positive experiences for customers, using technology-based services like self-scan checkouts.
- Lead and train staff to deliver top-tier customer support, maintain store policies, and adhere to Coles' customer service standards.
- Monitor and maintain store procedures to minimize customer complaints and enhance satisfaction, resolving issues swiftly and professionally.
Intern
Melbourne Institute Of Technology
Melbourne , VIC
07.2024 - 10.2024
- Developed the college website for staff and admin use, utilizing VS Code and Flask to create a user-friendly and efficient platform
- Designed and implemented various web pages and functionalities, including secure login portals, user management systems, and dynamic content updates to enhance site interaction and usability
- Integrated database solutions for managing staff and student information, streamlining data access and administrative tasks
- Collaborated with team members to gather requirements, ensuring the website met the needs of both staff and administration
Education
Master of Networking - Cyber Security
Melbourne Institute of Technology
Melbourne, Vic08-2024
Bachelor of Computer science -
Aurora Degree & PG college
Hyderabad, India09.2022
Skills
- Technical: C, C, Python, Java, Flask, PowerShell, TCP/IP, Network protocols, Routing & Switching, IP Addressing & Subnetting
- Risk Management: Risk Identification, Root cause analysis, Network security, Disaster Recovery Plan
- Soft Skills: Time Management, Leadership Skills, Analytical thinker, Quick to Adapt, Meticulous, Solution-oriented
References
References available upon request.
Timeline
Intern
Melbourne Institute Of Technology
07.2024 - 10.2024
Customer Service Supervisor
Coles
07.2023 - Current
Master of Networking - Cyber Security
Melbourne Institute of Technology
Bachelor of Computer science -
Aurora Degree & PG college
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