Samarra Shepherd

Payroll: Processed payroll information, including overtime, deductions, vacation, and sick leave time for over 50 employees, to hand to HR to process staff payments. Ensuring mechanics add up to 7.6. Hours for the previous day to ensure times have added up to 76 hours at the end of the fortnight for both branches.

Experience in MYOB - Accounts Receivable.

Chasing up outstanding accounts for payment in both branches. Pre-key payments. Taking payments over the phone. Answering phone calls and transferring them to appropriate staff if required. Sending out statements at EOM, as well as sending invoice copies if required.

Creating new customers in the system, as well as ensuring customer information is up to date.

Monthly stationary order for both branches.

When required, creating part numbers in our system for new stock and locating parts. Gathering appropriate paperwork and registering new trucks for our sales team.

As P&C Assistant I worked shifts covering both the school canteen and uniform shop. Some of my tasks included:

Processing orders from students (some of which were disabled), parents and teachers, receiving orders and payments by cash, EFT and over the phone, ensuring cross contamination is avoided due to student/teachers allergies & assisting with preparation of conference catering.

As a customer service team member, I worked within the register and the click and collect team. My duties included; serving the public, resolving customer complaints, directing customers to the correct department within the store, processing customer lay-by orders, completing end of shift register till reconciliation, training new team members to be part of the customer service or click and collect team, processing and completing orders using the OFC computer system and handling customer enquires by phone.

As an 'All-Star' team member, I was a frontline customer service representative as well as being heavily involved in the 'behind the scenes' operation of the store.

Some of my duties included; serving the public and ensuring customer satisfaction, resolving customer complaints, food preparation and packaging, receiving deliveries, enforcing workplace health and safety standards & interchanging between customer service to food service to assist the team with workload.