Samarth Shah
Castle Hill,NSW
Summary
I am a fast thinker who is creative, calm and flexible. I am strong willed and determined for learning. I have trained at a fund administrator providing me with necessary skills and experiences such as unit pricing, cooperating with colleagues and easily learning new ideas and concepts. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
4
4
years of professional experience
Work History
Sales Agent
Greenstone Financial Services
01.2023 - 06.2023
- Trained in inbound and outbound sales, requiring excellent communication skills
- Working towards KPI's and sales numbers
- Trained in effectively selling products over the phone consistently
- Working in a team based call centre environment
- Working with customers of the phone to position products, suited to their needs.
- Increased sales and customer satisfaction through personalized servicing.
- Assisted call-in customers with questions and orders.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Identified new targets, developed new business opportunities and presented product lines to customers.
- Logged reports, expenses, receipts, and sales in company database.
- Trained and mentored new sales representatives.
- Managed customer accounts to secure customer satisfaction and repeat business.
Cafe Attendant
Zone Bowling
01.2022 - 11.2022
- Zone Bowling Castle Hill Café, , specialising in cooking all types of food, customer service, and cleaning area
- Trained on following processes/procedures
- Trained to make coffee with machinery - Cook a variety of meals on the menu - Prepare food in an organised manner for parties - Clean bench - Clean dishes and utensils - Take orders and upload them efficiently on the system - Work collaboratively with other team members - Solving customer enquiries and issues
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Assisted customers with product selection by answering questions about food ingredients and nutritional value.
- Managed multiple tasks in high-volume environment.
- Processed sales transactions using POS system.
- Provided information regarding promotions and menu items.
Homecure Clinic assistant
01.2020 - Current
- Trained on following processes/procedures
- Greeting and helping show the way out for patients
- Cleaning the Clinic (especially during COVID) - Helping the doctor with bringing necessary equipment to the table - Scanning documents and shredding them if needed
- Ensuring patient information is kept confidential at all times.
Education
Bachelor - Computational Science
University of Technology Sydney
11.2025
Skills
- COMPUTER SKILLS / ACCOUNTING SOFTWARE
- Microsoft Excel, Microsoft Word, Microsoft Access, Microsoft PowerPoint
- Fluent in Python, Java, SQL and HTML and Linux
- Team Meetings
- Completing Insurance Forms
- Train Employees
- Critical Thinking
- Call Transfers
- Coding Data
- Insurance Verification
- Customer Satisfaction
- Basic understanding of accounting software
- Paxus
- Bookkeeping Support
- Data Entry Software
- Closing Sales
- Inside and Outside Sales
- Offering Sales Support
- Account Development
- Contract Preparation
- New Business Opportunities
- Post-Sales Support
- Market Research
- Team Goals
- Staff Training
- PCI (Payment Card Industry)
- Inquiry Requests
Timeline
Sales Agent
Greenstone Financial Services
01.2023 - 06.2023
Cafe Attendant
Zone Bowling
01.2022 - 11.2022
Homecure Clinic assistant
01.2020 - Current
Bachelor - Computational Science
University of Technology Sydney
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