Samarth Shah
Brisbane,QLD
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Highly proactive manager with over 10 years of experience in team leadership in Customer service and hospitality industry. Background includes sales, management and customer service in fast-paced settings. Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations.
Overview
15
15
years of professional experience
Work History
Restaurant Manager
Valentine Cinevision Ltd.
06.2022 - 06.2023
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Coordinated with catering staff to deliver food services for special events and functions.
- Managed Over 100 Over customers Per day
Proprietor
Hotwok
03.2020 - 05.2022
- Developed and managed relationships with vendors and suppliers.
- Consulted with customers to assess needs and propose optimal solutions.
- Provided customer service on accounts and resolved problems.
- Optimized team hiring, training, and performance.
- Evaluated suppliers to maintain cost controls and improve operations.
- Prepared annual budgets with controls to prevent overages.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
Marketing Manager
Flamingo Transworld Pvt.Ltd.
10.2017 - 11.2019
- Employed effective problem-solving techniques, increasing client satisfaction ratings.
- Demonstrated products and features to customers, answered questions and overcame objections.
- Utilized multiple marketing strategies to improve profitability.
- Managed digital marketing initiatives in accordance with consumer targets and needs.
- Managed over 80-100 Clients per day
Head of the Department
Travelz Unlimited
10.2014 - 08.2017
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Communicated with managers of other departments to maintain transparency.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Trained team members in successful strategies to meet operational and sales targets.
- Mentored new sales associates to contribute to store's positive culture.
Senior Marketing and Sales Manager
Flamingo Transworld Pvt.Ltd.
02.2008 - 06.2014
- Analyzed sales and marketing data for improved strategies.
- Implemented, executed and strategically expanded business channel partnerships and program initiatives.
- Managed sales promotions and marketing strategies on major social media sites.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Cultivated and maintained strategic alliances with key partners and vendors.
- Outlined marketing strategies and developed collateral in close collaboration with product management personnel.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Prepared sales presentations for clients showing success and credibility of products.
- Organized promotional events and interacted with community to increase sales volume.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Education
Airline Diploma - Tourism And Travel Management
Kyoni Academy of Travel
Mumbai , India2007
High School Diploma -
St.Joseph English Teaching High School
Valsad, India2006
Skills
- Customer Service Best Practices
- Business Operations Expertise
- Menu Planning
- Customer Loyalty
- Complaint Resolution
- Marketing and Advertising
- Training and Development
- Guest Relations
- Managing Reservations and Large Parties
- Thorough Knowledge of Product
- Catering Services
- Community Events
- Menu Pricing and Writing
- Developing Special Dishes and Recipes
- Service Delivery Management
Timeline
Restaurant Manager
Valentine Cinevision Ltd.
06.2022 - 06.2023
Proprietor
Hotwok
03.2020 - 05.2022
Marketing Manager
Flamingo Transworld Pvt.Ltd.
10.2017 - 11.2019
Head of the Department
Travelz Unlimited
10.2014 - 08.2017
Senior Marketing and Sales Manager
Flamingo Transworld Pvt.Ltd.
02.2008 - 06.2014
Airline Diploma - Tourism And Travel Management
Kyoni Academy of Travel
High School Diploma -
St.Joseph English Teaching High School