Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samatar Ahmed

Melbourne,VIC

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

2
2
years of professional experience

Work History

Customer Service Agent

Probe
Melbourne, VIC
11.2022 - Current
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Maintained a high level of customer satisfaction by providing accurate and helpful responses.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Resolved customer complaints quickly and efficiently.

Warehouse Worker

Ozstaff
Melbourne, VIC
06.2022 - 10.2022
  • Prepared and completed warehouse orders for delivery or pickup according to schedule.
  • Operated scanners, computers, and other equipment to track orders.
  • Preserved safe work environment by maintaining clean workstations and pallet area.
  • Followed established guidelines for picking orders accurately.

Education

High School Diploma -

Sirius College
Meadow Fair
11-2021

Information Systems

RMIT University
Melbourne

Skills

  • Technical knowledge
  • Reporting and documentation
  • Operations Support
  • Quality Assurance Controls

Timeline

Customer Service Agent

Probe
11.2022 - Current

Warehouse Worker

Ozstaff
06.2022 - 10.2022

High School Diploma -

Sirius College

Information Systems

RMIT University

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Samatar Ahmed