Sambathnearyrak (Jane) Ouk
Granville
Summary
Throughout my profession as an assistant/receptionist, I have consistently delivered exemplary assistance to dentists and attentive care to patients.
My commitment to the holistic well-being of patients drives my passion for meticulous organization and seamless assistance in supporting the practice of dentistry.
Overview
5
5
years of professional experience
Work History
Dental Assistant/Receptionist
Bupa Dental
06.2021 - Current
- Documented patient records with procedures performed and added notes taken to charts.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Collaborated with the dental team to develop customized treatment plans for individual patients.
- Conducted preliminary assessments of new patients, gathering crucial information for accurate diagnoses.
- Contributed to office organization by maintaining accurate patient records and updating files regularly.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Promoted ongoing professional development by attending industry conferences, seminars, workshops.
Customer Service Representative
Baba Ghanouj
07.2019 - 02.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
BBA - Hospitality Management
Western Sydney University
Sydney, NSW09.2023
Skills
- Filing
- Workflow Optimization
- Database Management
- Invoice Processing
- Calendar Management
- Appointment Scheduling
- Microsoft Office Suites (Words, Excels, Power Point, Outlook, One Note)
References
Geoff Jiang
Principal Dentist | Bupa Dental Burwood
+61 410 347851
Gjiang88@gmail.com
Joanna Liu
Practice Manager | Bupa Dental Burwood
+61 413 107 532
Joanna.liu@bupadental.net.au
Timeline
Dental Assistant/Receptionist
Bupa Dental
06.2021 - Current
Customer Service Representative
Baba Ghanouj
07.2019 - 02.2021
BBA - Hospitality Management
Western Sydney University
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