Sameer Upreti
Canberra,ACT
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
5
5
years of professional experience
Work History
Restaurant Manager
Hot Wok Restaurant
10.2021 - Current
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Correctly calculated inventory and ordered appropriate supplies.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Carefully interviewed, selected, trained, and supervised staff
Restaurant Waiter
After The Tears Vodka Bar
06.2018 - 03.2020
- Answered customers' questions, recommended items, and recorded order information.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Used cash registers and credit card machines to cash out customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Informed customers about daily and seasonal specials.
Cook
After The Tears Vodka Bar
03.2018 - 04.2019
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Communicated closely with servers to fully understand special orders for customers.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Maintained food safety and sanitation standards.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
- Trained and supervised cooking staff to expertly meet daily needs.
Education
Diploma of Hospitality Management - Hospitality Administration And Management
Sydney College of Business & Management
Sydney, NSW07.2022
No Degree - Professional Year
Performance Education
Melbourne, VIC12.2018
Bachelor of Networking - Information Technology
Melbourne Institute of Technology
Melbourne, VIC12.2017
Diploma of Information Technology - Information Technology
La Trobe Melbourne
Melbourne, VIC03.2016
Skills
- Collaborating with Team Members
- Accounting Ledger Management
- Cooking Procedures
- Continuous Quality Improvement (CQI)
- Standards Enforcement
- Conflict Resolution Techniques
- Staff Scheduling
- Operations and Procedural Knowledge
- Food Service Experience
- Hiring and Training
- Quality Assurance Understanding
- Hospitality Management
Timeline
Restaurant Manager
Hot Wok Restaurant
10.2021 - Current
Restaurant Waiter
After The Tears Vodka Bar
06.2018 - 03.2020
Cook
After The Tears Vodka Bar
03.2018 - 04.2019
Diploma of Hospitality Management - Hospitality Administration And Management
Sydney College of Business & Management
No Degree - Professional Year
Performance Education
Bachelor of Networking - Information Technology
Melbourne Institute of Technology
Diploma of Information Technology - Information Technology
La Trobe Melbourne
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