Sameer Upreti
Harrison,ACT
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Restaurant Manager
Hot Wok
Canberra , ACT
10.2021 - Current
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Optimized profits by controlling food, beverage and labor costs.
- Resolved and investigated complaints regarding service, food quality and accommodations.
Sales Assistant
Giant 2 Discount
Melbourne, VIC
03.2021 - 07.2021
- Helped customers find specific products, answered questions and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Monitored stock levels to facilitate restocking and replenishment of shelves.
- Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
- Used computer system to retrieve customer information, part number inventory and status of purchase orders.
- Fostered relationships with customers to expand customer base and retain business.
Administrative Assistant
IKON PROPERTY Services
Melbourne, VIC
09.2020 - 02.2021
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
- Inventoried and ordered supplies for office.
- Scheduled appointments, meetings and events for management staff.
- Responded effectively to sensitive inquiries or complaints.
- Coordinated appointments, meetings and conferences.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Directed customer communication to appropriate department personnel.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Drove customer feedback to deliver information to management for corrective action.
Waiter
After The Tears
Elsternwick, VIC
04.2018 - 03.2020
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Calculated charges, issued table checks and collected payments from customers.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
- Trained new employees to perform duties.
Education
Diploma - Hospitality Management
SCBM
Marrickville, NSW07.2022
Professional Year -
Performance Eduction
Melbourne, VIC01.2019
Bachelor of Science - Networking
Melbourne Institute of Technology
Melbourne, VIC12.2017
Diploma - Information Technology
La Trobe University
Melbourne, VIC03.2016
Skills
- Customer Service Best Practices
- Human Resources Management (HRM)
- Computer Skills
- Staff Scheduling
- Operations Management
- Complaint Resolution
- Supply Chain Management
- Schedule Coordination
- Supervisory Skills
- Strategic Planning
- Event Coordination
- Multitasking and Prioritization
Timeline
Restaurant Manager
Hot Wok
10.2021 - Current
Sales Assistant
Giant 2 Discount
03.2021 - 07.2021
Administrative Assistant
IKON PROPERTY Services
09.2020 - 02.2021
Waiter
After The Tears
04.2018 - 03.2020
Diploma - Hospitality Management
SCBM
Professional Year -
Performance Eduction
Bachelor of Science - Networking
Melbourne Institute of Technology
Diploma - Information Technology
La Trobe University
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