Sameera Dissanayake
Colombo,Western Province
Summary
Successful Executive with over ten years of demonstrated ability in delivering mission-critical results. Offering outstanding communication and cross-cultural team management skills. Entrepreneurial attitude for optimal profitability. Ambitious team leader adept at creating strategic alliances with organizational leaders and effectively aligning with and supporting key business initiatives.
Overview
21
21
years of professional experience
Work History
Resident Experience Executive
Yatra - Ninewells Hospitality
Katana, Sri Lanka
02.2024 - Current
- Boost team productivity by providing comprehensive training, mentorship, and performance evaluations.
- Enhance customer satisfaction by streamlining communication channels and improving response times.
- Develop innovative solutions to complex problems, resulting in improved organizational performance.
- Review employee concerns and new opportunities to drive business strategies.
- Interview, recruit and train new onboarding candidates.
Food and Beverage Supervisor
Ninewells Hospital
Colombo, Sri Lanka
06.2023 - Current
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
- Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
- Conducted regular performance evaluations for staff members, providing constructive feedback designed to enhance job skills and promote professional growth opportunities.
Food and Beverage Supervisor
Global Towers Hotel & Apartments
Colombo, Sri Lanka
06.2022 - 06.2023
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
- Conducted regular performance evaluations for staff members, providing constructive feedback designed to enhance job skills and promote professional growth opportunities.
- Collaborated with other supervisors and managers to develop cross-training programs, enhancing employee versatility and reducing downtime during staff absences or turnover periods.
- Identified team weak points and implemented corrective actions to resolve concerns.
Bartender
Cinnamon Wild Yala By John Keels PLC
Kirinda, Sri Lanka
12.2021 - 06.2022
- Prepare alcohol or non-alcohol beverages for bar and restaurant patrons
- Interact with customers, take orders and serve snacks and drinks
- Assess customers’ needs and preferences and make recommendations
- Mix ingredients to prepare cocktails
- Plan and present bar menu
- Check customers’ identification and confirm it meets legal drinking age
- Restock and replenish bar inventory and supplies
- Stay guest focused and nurture an excellent guest experience
- Comply with all food and beverage regulations
Food and Beverage Supervisor
Asiri Central Hospital
Colombo, Sri Lanka
02.2021 - 01.2022
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
- Demonstrated adaptability by effectively adjusting to sudden changes in customer volume or staffing levels while maintaining exceptional service quality.
- Worked with qualified chef to diversify menu with new offerings.
Shift Manager
Fab Foods Pvt Ltd
Colombo, Sri Lanka
12.2018 - 09.2019
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Assistant Steward
Trinco Blu By Cinnamon(John Keels PLC)
Trincomalee, Sri Lanka
10.2017 - 10.2018
- Maintained a clean and organized dining area, ensuring a welcoming atmosphere for guests.
- Assisted in training new staff members, fostering a positive team environment and promoting efficient service.
- Improved table turnover rate by efficiently clearing and resetting tables between parties.
- Aided in menu presentation, accurately describing dish ingredients and preparation methods when requested by guests.
- Enhanced guest satisfaction by providing exceptional service and promptly addressing concerns.
Beverage Attendant- Banquet
Crown Melbourne ( Crown Events & Conferences )
Melbourne, VIC
01.2008 - 02.2011
- Greeted new customers, discussed specials, and took drink orders.
- Upheld high standards of cleanliness, frequently cleaning and organizing serving and beverage backstock areas.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Food and Beverage Attendant
Terence Restaurant
Melbourne, VIC
02.2008 - 04.2010
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
Attendant
Holmesglen Institute Of TAFE
Melbourne, VIC
02.2008 - 06.2008
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Collaborated with team members to improve overall service quality and guest experience.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
Manager Trainee
Hotel Lakmin
Nittambuwa, Sri Lanka
01.2004 - 05.2007
- Streamlined operational efficiency by identifying areas of improvement and developing targeted action plans.
- Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
IT Lecturer
Infonet Lanka Pvt Ltd
Colombo, Sri Lanka
01.2004 - 02.2005
- Cultivated critical thinking skills through challenging assignments that required analysis, synthesis, and evaluation of information from various sources.
- Developed strong relationships with colleagues, collaborating on curriculum development and sharing best practices in teaching strategies.
- Evaluated student progress through regular assessments, providing detailed feedback for improvement and growth.
- Selected and designed lesson plans and curriculum to meet academic objectives.
Education
Diploma - Hospitality Management
Holmesglen Institute of TAFE
Southbank, VIC12.2013
Certificate II - Food Handling
Holmesglen Institute of TAFE
Southbank, VIC12.2013
Diploma - 2D Graphics And 3D Animation
Wijaya Graphics Institute
Colombo, Sri Lanka07.2006
Diploma - International Culinary Arts
Swiss Lanka Hotel School
Colombo, Sri Lanka05.2006
Certificate II - MS Office Hardware And Graphics
TCTI Institute
Colombo, Sri Lanka05.2005
Skills
- Interpersonal Skills
- Operations Management
- Executive Support
- Customer-Oriented
- Team Leadership
- Administrative Skills
- Project Management
Timeline
Resident Experience Executive
Yatra - Ninewells Hospitality
02.2024 - Current
Food and Beverage Supervisor
Ninewells Hospital
06.2023 - Current
Food and Beverage Supervisor
Global Towers Hotel & Apartments
06.2022 - 06.2023
Bartender
Cinnamon Wild Yala By John Keels PLC
12.2021 - 06.2022
Food and Beverage Supervisor
Asiri Central Hospital
02.2021 - 01.2022
Shift Manager
Fab Foods Pvt Ltd
12.2018 - 09.2019
Assistant Steward
Trinco Blu By Cinnamon(John Keels PLC)
10.2017 - 10.2018
Food and Beverage Attendant
Terence Restaurant
02.2008 - 04.2010
Attendant
Holmesglen Institute Of TAFE
02.2008 - 06.2008
Beverage Attendant- Banquet
Crown Melbourne ( Crown Events & Conferences )
01.2008 - 02.2011
Manager Trainee
Hotel Lakmin
01.2004 - 05.2007
IT Lecturer
Infonet Lanka Pvt Ltd
01.2004 - 02.2005
Diploma - Hospitality Management
Holmesglen Institute of TAFE
Certificate II - Food Handling
Holmesglen Institute of TAFE
Diploma - 2D Graphics And 3D Animation
Wijaya Graphics Institute
Diploma - International Culinary Arts
Swiss Lanka Hotel School
Certificate II - MS Office Hardware And Graphics
TCTI Institute