Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Sameera Rehmat Ullah

Sydney,NSW

Summary

Highly-motivated employee with over two years experience in customer service and a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Looking for an organization that provides opportunity to work as part of a team as well as career development opportunities.

Overview

5
5
years of professional experience

Work History

Sales Associate

David Jones
Sydney, NSW
10.2023 - Current
  • Customer driven aiming to provide the best possible experience through seamless solutions
  • Ability to respond and assist by working in different departments
  • Assisted customers with prompt and polite support in-person and via telephone
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services
  • Helped customers locate products and checked store system for merchandise

Home Baker

Nomful Bakes
Dubai, U.A.E.
10.2020 - 12.2022
  • Produced consistently high quality baked goods for customers
  • Managed customer service operations, including taking orders and resolving complaints
  • Managed social media account to help promote baked goods

Host

Bounce-X
Dubai, U.A.E.
01.2020 - 01.2022
  • Built relationships and trust with customers through positive interactions to help promote long term business growth
  • Provided product knowledge as well as promoted products we had to offer
  • Fielded questions and complaints
  • Educated guests on rules and policies to deliver safe, enjoyable expereinces

Business Development Intern

Golden Age Institute | Language Specialist
Dubai, U.A.E.
11.2019 - 01.2020
  • Responded to incoming sales leads and reached out to leads through cold calling and other means
  • Supplied management with reports of customer needs, problems, interests and competitive activities
  • Established and maintained positive customer relationships
  • Developed knowledge of company products and services to make suggestions according to customer needs

Administrative Assistant

Golden Age Institute | Language Specialist
Dubai, U.A.E.
05.2019 - 01.2020
  • Entered data into system and maintained databases to track and record customer data
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Executed record filing system to improve document organization and management
  • Prepared course materials for current and new students

Education

Master of Business Analytics -

Macquarie University
Sydney, NSW
07-2025

Bachelor of Arts - International Business Management

Heriot-Watt University
Dubai, U.A.E.
11-2021

Skills

  • Administrative Support
  • Exceptional Customer Service
  • Teamwork and Collaboration
  • Product Sales
  • Database Organization
  • Microsoft Office
  • Active Listening
  • Time management

Languages

Persian
Native/ Bilingual
Urdu
Native/ Bilingual
English
Full Professional
Arabic
Elementary

References

References available upon request.

Timeline

Sales Associate

David Jones
10.2023 - Current

Home Baker

Nomful Bakes
10.2020 - 12.2022

Host

Bounce-X
01.2020 - 01.2022

Business Development Intern

Golden Age Institute | Language Specialist
11.2019 - 01.2020

Administrative Assistant

Golden Age Institute | Language Specialist
05.2019 - 01.2020

Master of Business Analytics -

Macquarie University

Bachelor of Arts - International Business Management

Heriot-Watt University

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Sameera Rehmat Ullah