Linda Abou Said
Hillside,VIC
Summary
Dynamic customer service professional with proven expertise at Collinswood Chicken and Seafood, adept at resolving conflicts and enhancing customer loyalty. Skilled in data entry and relationship building, I excel in high-pressure environments, consistently delivering exceptional service and training new hires to uphold service excellence. Committed to driving sales through informed product recommendations.
Diligent Desired Position with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
26
26
years of professional experience
Work History
Customer Service Representative
Collinswood Chicken and Seaffod
01.2024 - 03.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
Data Entry Clerk
Lebanese Electriciy Company
04.1999 - 09.2023
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Verified accuracy of data entered into system to produce error-free reports.
- Sorted documents and maintained organized filing process.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Created and maintained data entry logs to track data entry activities.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Performed regular audits on database content to identify outdated or inaccurate records requiring updates or removals.
- Contributed to customer satisfaction, resolving inquiries and issues with prompt data retrieval.
Education
Business Administration And Management
Lebanon High School
Aley, Lebanon06.2000
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Complaint handling
- Microsoft Excel
- Payment processing
- Client relations
- Professional telephone demeanor
- Call center operations
- Follow-up skills
- Product knowledge
- Paperwork processing
- Appointment scheduling
- Team development
- Administrative support
- Data collection
- Customer relationship management (CRM)
- Staff training
- Building rapport
- Clerical support
- Filing
- Product sales
- Multi-line phone talent
- Sales expertise
- Spreadsheets
Languages
Arabic
Native or Bilingual
Timeline
Customer Service Representative
Collinswood Chicken and Seaffod
01.2024 - 03.2025
Data Entry Clerk
Lebanese Electriciy Company
04.1999 - 09.2023
Business Administration And Management
Lebanon High School
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