Sami Cicek

• Led a team of 10 employees as a Produce Manager in the day-to-day operations of the produce department, including ordering, stocking, and merchandising
• Implemented effective inventory management strategies, resulting in reduced waste and increased profitability
• Maintained high standards of cleanliness and organization in the department, ensuring compliance with health and safety regulations
• Developed and executed promotions and displays to drive sales and maximize product visibility
• Provided training and guidance to team members to enhance product knowledge and customer service skills
• Collaborated with suppliers to ensure a consistent supply of fresh and high-quality produce
• Monitored sales trends and customer preferences to adjust product offerings and optimize profitability
• Oversaw store operations, including opening and closing procedures, cash management, and safety compliance
• Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively
• Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized
• Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise
• Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution
• Mentored team members to enhance professional development and accountability in workplace

Store Manager Leadership and Operations Relief

• Acted as Store Manager Short term, leading team operations and stock management initiatives.
• Conducted team huddles, mentored staff, and aligned team efforts with organizational goals and key performance indicators (KPIs).
• Managed inventory control, cash control, and store opening and closing procedures to maintain smooth operations.
• Identified and improved key metrics, including core loss, stock loss, and online KPIs, using store managerial tools like Quick Assist and Tableau.
• Optimized team rostering to meet labor hour expectations while enhancing team productivity.
• Improved safety and compliance by implementing effective processes and best practices.

Key Achievements at Bankstown

• Played a pivotal role in opening a brand new Fruit and Veg department, coordinating with the FNV operations team to achieve seamless execution and trade readiness.
• Improved stock availability and managed BOH operations through proactive stock ordering and inventory control strategies.
• Delivered top-tier presentation standards and shop readiness, consistently exceeding expectations.
• Maintained adherence to safety protocols, including exclusion zone procedures, ensuring a safe working and shopping environment.

Key Achievements at Rockdale Plaza

• Appointed Produce Manager, managing and optimizing labor hour usage, safety protocols, and stock flow to meet store and customer needs.
• Enhanced merchandising and layout flow by reorganizing table and cabinet displays, improving accessibility and customer satisfaction.
• Ordered stock and equipment to address customer demands and operational needs, resolving VOC (voice of customer feedback) concerns
• Improved operational efficiency through forecasting adjustments and adherence to MPL guidelines.

Overall Contributions

• Demonstrated exceptional leadership, driving improvements in sales, stock loss reduction, and customer satisfaction across multiple locations.
• Fostered a culture of operational excellence by mentoring staff, improving processes, and ensuring readiness for trade.
• Consistently met and exceeded KPIs through innovative problem-solving, efficient resource management, and a commitment to high standards.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees
• Managed inventory control, cash control, and store opening and closing procedures
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback

Leadership and Operations

• Led operations across multiple locations, transitioning seamlessly between Store Manager Relief, Produce Manager, and Grocery Relief roles.
• Conducted team huddles, mentored staff, and aligned team efforts with organizational goals and key performance indicators (KPIs).
• Managed inventory control, cash control, and store opening and closing procedures to maintain smooth operations.
• Acted as Store Manager Relief, leading team operations and stock management initiatives.
• Identified and improved key metrics, including core loss, stock loss, and online KPIs, using tools like Quick Assist and Tableau.
• Optimized team rostering to meet labor hour expectations while enhancing team productivity.
• Improved safety and compliance by implementing effective processes and best practices.

Key Achievements at Bankstown

• Played a pivotal role in opening the Fruit and Veg department, coordinating with the FNV operations team to achieve seamless execution and trade readiness.
• Improved stock availability and managed BOH operations through proactive stock ordering and inventory control strategies.
• Delivered top-tier presentation standards and shop readiness, consistently exceeding expectations.
• Maintained adherence to safety protocols, including exclusion zone procedures, ensuring a safe working and shopping environment.

Key Achievements at Rockdale Plaza

• Appointed Produce Manager, managing and optimizing labor hour usage, safety protocols, and stock flow to meet store and customer needs.
• Enhanced merchandising and layout flow by reorganizing table and cabinet displays, improving accessibility and customer satisfaction.
• Ordered stock and equipment to address customer demands and operational needs, resolving VOC concerns related to pricing and availability.
• Improved operational efficiency through forecasting adjustments and adherence to MPL guidelines.
• Strengthened collaboration with leadership teams (Groups 441 and 442) to share insights and implement effective strategies tailored to store-specific challenges.

Overall Contributions

• Demonstrated exceptional leadership, driving improvements in sales, stock loss reduction, and customer satisfaction across multiple locations.
• Fostered a culture of operational excellence by mentoring staff, improving processes, and ensuring readiness for trade.
• Consistently met and exceeded KPIs through innovative problem-solving, efficient resource management, and a commitment to high standards.

• Monitored inventory management and assisted with accurate, cost-effective ordering processes
• Engaged directly with customers to offer assistance and resolve complaints
• Produced regular sales reports, analyzed data and identified areas for improvement