Summary
Overview
Work History
Education
Skills
Certification
Equestrian - eventer
Languages
Timeline
Generic

Sami Edwards

Port Macquarie,NSW

Summary

Dynamic and adaptable Cafe All-Rounder and Kitchen Hand with a proven track record at Breakwall HQ, showcasing exceptional customer service and team leadership. Leveraged active listening and problem-solving skills to enhance customer satisfaction and streamline operations. Excelled in upselling, contributing to sales growth, and training new team members, demonstrating a blend of hard and soft skills.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Cafe All Rounder

Breakwall HQ
02.2024 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Used POS system to accurately enter orders and process payments.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.

Kitchen Hand

Hibbard Sports Club
11.2022 - 04.2024
  • Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
  • Managed time to juggle multiple tasks simultaneously with ease.
  • Loaded dishes, glasses and tableware into dishwashing machines.
  • Lifted and carried heavy materials.
  • Followed food safety practices and sanitation guidelines.

Education

No Degree -

Newman Senior Tech College
Port Macquarie, NSW
11.2025

Skills

  • Friendly and outgoing
  • Team Player
  • Active listener
  • Exceptional customer service
  • Team Leadership
  • Adaptive and creative
  • Excellent memory
  • Product Upselling
  • Sales expertise
  • Customer Service
  • Time Management
  • Attention to Detail
  • Adaptable and Flexible
  • Problem-Solving

Certification

certificate || construction pathways

certificate ||| tourism

certificate || hospitality

Equestrian - eventer

I am a very busy  horse rider competing for the majority of the year and training when I'm not, i have been riding since i was 7 and I hope to be selected for the Australian team

I currently have just one off-the-track thoroughbred whom I have retrained from the track and I am bringing him through the levels, I hope to add to our team in the coming months. 

Languages

English
Native or Bilingual

Timeline

Cafe All Rounder

Breakwall HQ
02.2024 - Current

Kitchen Hand

Hibbard Sports Club
11.2022 - 04.2024

No Degree -

Newman Senior Tech College

Similar Profiles

CREATE PROFILE
Sami Edwards