Sami Hackett
Brisbane,QLD
Summary
My name is Sami Hackett and I’m an energetic and driven individual who thrives in both team environments and independent roles. I’m passionate about my work and always aim to excel in everything I do. With strong customer service and management skills, along with years of experience in the hospitality industry, I’m confident I will be an asset to your team.
Overview
7
7
years of professional experience
Work History
Receptionist and Administration Officer
Brisbane Livewell Clinic
09.2024 - Current
- Welcoming incoming patients, processing payment with HICAPS and client paperwork, following up on patient requests, supplement ordering, liaising directly with practitioners and ensuring all requests are completed swiftly and accurately
- Answering a high volume of phone calls and emails promptly
- Scheduling appointments, aiding with client enquiries
- Confirmed appointments, communicated with clients, and updated client records.
- Assisting with writing new clinic procedures and helping implement a new booking software
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Keep reception area clean and neat to give visitors a positive first impression.
Receptionist and Customer Service Officer
Wire Industries
11.2023 - 08.2024
- Receptionist duties including attending to all incoming phone calls and emails
- Liaising directly with clients, processing all orders efficiently and accurately
- Helping with warehouse and transport duties where needed
- Resolved customer problems and complaints.
- Maintained a well-organised reception area with updated materials, contributing to a welcoming environment for visitors.
Food and Beverage Manager, Customer Service Assistant, Events Manager and Duty Manager
Chermside Aquatic Centre
09.2020 - 11.2023
- Back office filing operations, all duties of a barista, in charge of all kitchen operations including food orders
- Customer service, emails, phone calls, cash handling, proficient in Excel and other Microsoft programs, POS, FareHarbor and can quickly adapt to new systems
- Events management and supervising including bookings, payments and operations
- Day to day operations of a Duty Manager including rostering, staff hiring, staff training, handling conflict with customers/staff and ensuring everything runs smoothly and everyone on shift is on task
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
Casual worker (all departments)
Red Rooster
09.2017 - 04.2019
- Customer service, cash handling, food preparation and adhering to strict OHS standards for cleanliness
Casual attendant and barista
Eumundi aquatic centre
11.2017 - 01.2018
- Customer service, taking calls, money handling including Eftpos and cashing up, back office filing operations, general cleaning and upkeep of office and pool area, all duties of a barista
Education
Grade 12 Graduate -
Noosa District State High School
11-2018
Skills
- Organization skills
- Time management
- Data entry
- Adaptability
- Critical thinking
- Problem solving
Timeline
Receptionist and Administration Officer
Brisbane Livewell Clinic
09.2024 - Current
Receptionist and Customer Service Officer
Wire Industries
11.2023 - 08.2024
Food and Beverage Manager, Customer Service Assistant, Events Manager and Duty Manager
Chermside Aquatic Centre
09.2020 - 11.2023
Casual attendant and barista
Eumundi aquatic centre
11.2017 - 01.2018
Casual worker (all departments)
Red Rooster
09.2017 - 04.2019
Grade 12 Graduate -
Noosa District State High School