ABDULLAH-HEL SAMI

• Contributing positively to the operations of Infinite Care in a manner which is reflective of Infinite Care’s values, philosophy, mission and vision
• Working cooperatively and inclusively with staff members to achieve common organisational goals
• Working to develop knowledge and competency within the team
• Assisting Managers in the development of team goals
• Ensure appropriate and timely reporting of any and all incidents and accidents of residents, resident’s families, visitors’ contractors and staff members
• Identify strategies for improvements relating to potential or actual injury prevention.
• Establishing and maintain good working relationships with residents, resident’s families, visitors, contractors and all staff members
• Maintaining confidentiality of residents and staff at all times
• Actively participating in staff meetings and encourage continuous organisational improvements
• Providing Commitment to and demonstrates an understanding of the Aged Care Quality Standards
• Participating in and assist with auditing processes
• Assisting with implementing and evaluating new processes and equipment
• Making sure residents are treated with dignity and respect, and can maintain their identity. Residents are encouraged to make informed choices about their care and services, and live the life they choose, residents are a partner in the ongoing assessment and planning their care and services, centred on the residents health and well-being.
• Making sure resident's personal care, clinical care is delivered in a safe manner that is right for the resident
• Services and supports for daily living – Understand that the services and supports for daily living are important for the resident’s health and well-being, and that they enable the resident to do the things they want to do.
• Organisational governance - I am confident the organisation is well run. I am a partner in improving the delivery of care and services.
• Demonstrates and understands Infinite Care’s’ Vision, Values and Statement of Identity in dealing with other staff and Residents/Clients
• Demonstrates consistent application of the principles of Continuous Quality Improvement
• Have sound knowledge of mechanisms available to staff and Residents/Clients for the provision of feedback and takes appropriate action to follow up comments, complaints, and compliments.
• To ensure the Hotel services strategy is implemented and standards are maintained as agreed by the senior Operations team
• Taking into account into any dietary requirements be that religious, ethnic or cultural this will include intolerance specific and the provision of soft food diets. I ensure the content as outlined in the Food Framework is being adhered to.
• Ensuring the homes are delivering the meal time experience.
• To undertake monthly kitchen and food safety audits, housekeeping audits for each home, ensuring CI are set and followed up with. Manage and forward any repair or replacement of all key hotel services equipment to the NHSM
• Assist facility managers & NHSM in the recruitment of Head Chefs · To review kitchen staff skills and identify training required
• To ensure that all catering, cleaning and laundry consumables are ordered from current nominated suppliers in line with Company purchasing policy.
• To assist Kitchen teams to ensure they have full understanding of the residents daily spend budgets and advise them on menu planning to ensure these budgets are adhered to
• To work within agreed budget guidelines on staff costs and consumables and to co-operate in any action necessary so as to keep to budget.
• To ensure all Kitchens FSP are being followed and documented.
• To ensure all Cleaning and Laundry folders and documents are up to date and any non-conformances are reported to the NHSM
• To assist Facility managers in making sure all the hotel service staff are in correct uniform and PPE requirements.

• Developing and reviewing customer service standards, procedures and policies.
  Managing service staff to ensure desired customer satisfaction levels are met.
  Working in call centres (where applicable).
  Providing direction, feedback and performance reviews to staff.
  Responding to customer enquiries over the phone, via email, and in person.
  Liaising with other managers and staff members to determine correct response to issues.
  Keeping records of customer interactions with details of actions taken.
  Generating sales leads and building and sustaining positive business relationships.

Accurately record issues and data into Dealer Management System. Attention to detail critical
Conduct Transactions w/ system; walk customer through correction and provide summary
Communicate estimated completion time, regular updates and follow through on each customer vehicle
Coordinate the delivery time or pick up with each customer
Follow up with Customer on services provided; ensure they are satisfied with the work performed
Distributing promotional materials.

• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours; night, weekend, and holiday shifts.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Maintained energy and enthusiasm in fast-paced environment.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Developed and maintained courteous and effective working relationships.
• Improved operations through consistent hard work and dedication.
• Exceeded goals through effective task prioritization and great work ethic.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

• Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner
• Investigate and resolve complaints regarding food quality, food preparation and service
• Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation
• Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity
• Monitor budgets and payroll records, and review
• Financial transactions to ensure that expenditures are authorized and budgeted
• Maintain food and equipment inventories, and keep inventory records
• Schedule staff hours and assign duties
• Establish standards for personnel performance and customer service
• Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary
• Plan menus and food utilization based on anticipated number of guests, nutritional value, palatability, popularity, and costs
• Keep records required by government agencies regarding sanitation, and food subsidies when appropriate
• Test cooked food by tasting and smelling it to ensure palatability and flavour conformity
• Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in dining and lodging facilities
• Order and purchase equipment and supplies
• Review work procedures and operational problems to determine ways to improve service, performance, or safety
• Create specialty dishes and develop recipes to be used in dining facilities
• Establish and enforce nutritional standards for dining establishments based on accepted industry standards.