Summary
Overview
Work History
Education
Skills
Accomplishments
Compliance
Certification
References
Timeline
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Sami Khan

Craigieburn,Australia

Summary

I am a strategic and impact-driven program leader with over a decade of experience managing large-scale community, youth, and workforce development initiatives across Victoria. With a strong focus on inclusion and outcomes, I have led multidisciplinary teams, managed multi-million-dollar budgets, and delivered innovative, evidence-based programs that support priority groups including young people, culturally and linguistically diverse communities, and people with disability. I hold a Bachelor of Information Technology and am currently completing advanced qualifications in Community Sector Management, PMP, and PRINCE2. Recognized as a Fellow of the Institute of Employability Professionals, I bring a proven ability to build partnerships, lead with integrity, and drive sustainable, community-focused impact.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Senior Manager, Youth Employment and Innovation (TtW)

WCIG-Northwest and Barwon
, Australia
05.2022 - Current
  • Promoted to lead TtW across two regions, managing 38 staff members in 11 branches.
  • Achieved 100% delivery against contractual milestones and KPIs.
  • Directed integrated project delivery across NDIS, RTO, and social enterprises.
  • Led Data Intelligence Transformation Project to enhance operational efficiency.
  • Established risk and quality frameworks to improve compliance and outcomes.
  • Managed recruitment, workforce planning, and capability development initiatives.
  • Oversaw budgeting, financial forecasting, and resource allocation for programs.

Senior Program Manager, Employment (DES-TtW-JVES-EST)

Youth Projects
02.2021 - 04.2022
  • Oversaw operations for four major programs across five regions in Melbourne, enhancing service delivery.
  • Successfully implemented Jobs Victoria Employment Services program in a new region with no prior presence.
  • Designed and launched Here 4 Hospitality program in collaboration with DES and social enterprises, achieving significant outcomes.
  • Managed budgeting, financial forecasting, and resource allocation to maximize cost efficiency across all programs.
  • Directed performance management across programs to ensure compliance with organizational standards.

Area Manager (JSA-Jobactive-WFA)

AMES Australia
01.2017 - 01.2021
  • Oversaw operations, budget, and business development for five branches with 18 direct reports and over 2,400 clients.
  • Enforced project timelines and milestones to ensure compliance with schedules and requirements.
  • Trained employees through performance feedback and coaching in service techniques.
  • Conducted process audits to support adherence to procedures and recommend improvements.
  • Managed disciplinary processes, completed performance reviews, and made hiring decisions to enhance customer service delivery.

State Manager (JSA-Jobactive-WFA)

AMES Australia
09.2016 - 07.2017
  • Ensured operational stability during organizational restructuring following loss of major contracts.
  • Oversaw business development and employer engagement unit with 13 Industry Relationship Managers in Melbourne.
  • Managed 32 staff members, including 16 managers, across 18 Jobactive sites.
  • Led AMES Consortium, coordinating partnerships with four providers to ensure collaboration and performance alignment.
  • Spearheaded initiatives to develop and expand business operations across all 18 locations.
  • Directed budget management, staff recruitment, and performance evaluations to enhance operational efficiency.
  • Executed growth strategies for partners, fostering market expansion and boosting revenue streams.
  • Cultivated account relationships by developing targeted strategies to improve partner engagement.

Business Development Manager

BUPA Health Insurance
01.2012 - 01.2016
  • Transitioned from consultant to Business Development Manager in 2014.
  • Cultivated strong relationships with industry partners to advance business development objectives.
  • Utilized client visits, on-site presentations, and trade shows to strengthen professional connections.
  • Managed sales calls and coordinated promotional efforts to enhance sales effectiveness.
  • Tracked sales activities across various channels to ensure comprehensive oversight.

Education

Advance Diploma of Community Sector Management. -

Equinox College
Online
07.2025

Certification – Project Management Professional (PMP) - Project Management

Project Management Institute
UK
05-2025

Certified Prince2 (Foundation And Practitioner) - Project Management

People Cert
US
04-2025

Power BI and Data Analysis Training -

The Knowledge Academy
Online
05.2023

Trauma-Informed Delivery Training -

Neighbour Hood House
Broadmeadows, VIC
01.2019

RG147 Compliance (Tier 1 – General Financial Advice) -

Kaplan Institute
Melbourne, VIC
03.2010

Bachelor of Information Technology -

University of Ballarat
Ballarat, VIC
01.2008

Mental Health First Aid -

Onlne
Online

Skills

  • Strategic leadership and planning
  • Operations and Project management
  • Data analysis and Reporting
  • Stakeholder engagement and Relations
  • Program and Business development
  • Financial management and oversight
  • Innovation and Entrepreneurship
  • Quality Assurance and Compliance

Accomplishments

  • Spearheaded innovative initiatives, including but not limited to the Regional Employment Trials, Customer Consultative Committee, Youth Consultative Committee, Virtual Reality work experience programs, and Client Journey Mapping, driving business growth, increasing engagement, and improving service delivery
  • Designed and implemented the 'Here 4 Hospitality' program, a collaboration between DES and a social enterprise to win a $300,000 grant to work with 30 participants experiencing disabilities
  • Part of the tender team to work on DES, transition to work, and employability skills training tenders
  • Recognized as a Fellow of the Institute of Employability Professionals for contributions to advancing best practices in employment services and workforce development
  • Successfully led teams through three major organizational restructures at AMES Australia, achieving an 85% staff retention rate during periods of significant uncertainty. Implemented effective change management strategies, including clear communication, staff support programs, and realignment of roles to ensure continuity and morale
  • Team development and retention: turned an underperforming area in the Northwest from a -99 percentile region to a 3-star region with a 95% staff retention, saving the region from business reallocations in JSA
  • Successfully started and ran a digital mental health service, providing counseling services for people

Compliance

  • Driver License
  • Working with Children Check
  • NDIS check

Certification

  • Prince 2 Practitioner.
  • PMP Practitioner.
  • Fellow at the Institute of Employability Professionals.

References

References available upon request.

Timeline

Senior Manager, Youth Employment and Innovation (TtW)

WCIG-Northwest and Barwon
05.2022 - Current

Senior Program Manager, Employment (DES-TtW-JVES-EST)

Youth Projects
02.2021 - 04.2022

Area Manager (JSA-Jobactive-WFA)

AMES Australia
01.2017 - 01.2021

State Manager (JSA-Jobactive-WFA)

AMES Australia
09.2016 - 07.2017

Business Development Manager

BUPA Health Insurance
01.2012 - 01.2016

Advance Diploma of Community Sector Management. -

Equinox College

Certification – Project Management Professional (PMP) - Project Management

Project Management Institute

Certified Prince2 (Foundation And Practitioner) - Project Management

People Cert

Power BI and Data Analysis Training -

The Knowledge Academy

Trauma-Informed Delivery Training -

Neighbour Hood House

RG147 Compliance (Tier 1 – General Financial Advice) -

Kaplan Institute

Bachelor of Information Technology -

University of Ballarat

Mental Health First Aid -

Onlne
Sami Khan