Sami Sader
Gold Coast ,QLD
Summary
Goal-orientated Assistant Customer Service Manager versed in effectively supervising and guiding customer service team members in conflict resolution and efficiency-boosting strategies. Effective problem-solver with excellent mentoring and team leadership abilities. Proficient in assisting associates with maintaining optimal customer satisfaction through skilled support and escalated issue-management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Assistant Customer Service Manager
Woolworths Group
11.2021 - 06.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Responded to customer calls and emails to answer questions about products and services.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Reviewed submitted documents to check compliance and enforce recordkeeping policies.
- Created and enhanced call sequencing flows and scripts to enhance team performance.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies
Carpentry Laborer
TJ Robinson
03.2023 - 05.2023
- Maintained variety of hand tools, portable power tools and standard measuring instruments on daily job assignments.
- Framed, remodeled and finished wood and metal structures.
- Inspected completed work for conformance with specifications and requirements and confirmed compliance with applicable building and safety regulations.
- Researched, purchased and inventoried equipment parts, chemicals and supplies.
Flooring and Refurbishing
Creative Timberlands
01.2022 - 08.2022
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Customer Service/Back of House Team Member
KFC Restaurant
02.2020 - 07.2022
- Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.
- Coordinated with kitchen staff, working hard to stay ahead of demand and exceed customer expectations.
- Maintained and sanitized service stations, prep areas, and countertops.
- Prepared food and drinks while following safe food handling procedures.
- Assisted with training new BOH staff members on established processes and goals.
- Checked use by dates on food and beverage stock and maintained record of wasted items.
- Performed shift side work as necessary to maintain kitchen output during peak service times.
- Maintained and tracked food, cooler, and freezer temperatures.
- Monitored inventory levels and reported ordering needs for BOH supplies.
- Maintained composure and work quality while under stress.
Education
Certificate III Hospitality Industry - Hospitality Administration And Management
Southport State High School
Southport, QLDCertificate III Fitness - Fitness And Training
Southport State High School
Southport, QLDCertificate II Recreational Sports - Recreational Sport And Leadership
Southport State High School
Southport, QLDCertificate II Engineering And Technology - Engineering And Technology
Southport State High School
Southport, QLDFirst Aid Certificate - Medical First Aid Training
Southport State High School
Southport, QLDCPR Course - CPR/First Aid
Southport State High School
Southport, QLDSkills
- Delegating employees
- Communicating and resolving customer conflict
- Managing Employee Relations
- Managing returns, exchanges and complaints
- Overseeing rosters and reports
- Staff training, recruitment and development
- Managing Cash Registers
- Cash deceleration investigations
- Time management
- Diligence
- Negotiating
- Sales and marketing
- Enforcing policies and discipline employees
- Ensuring productive and healthy work environment for employees
- Maintaining safe and regulatory-standard workplace
Timeline
Carpentry Laborer
TJ Robinson
03.2023 - 05.2023
Flooring and Refurbishing
Creative Timberlands
01.2022 - 08.2022
Assistant Customer Service Manager
Woolworths Group
11.2021 - 06.2023
Customer Service/Back of House Team Member
KFC Restaurant
02.2020 - 07.2022
Certificate III Hospitality Industry - Hospitality Administration And Management
Southport State High School
Certificate III Fitness - Fitness And Training
Southport State High School
Certificate II Recreational Sports - Recreational Sport And Leadership
Southport State High School
Certificate II Engineering And Technology - Engineering And Technology
Southport State High School
First Aid Certificate - Medical First Aid Training
Southport State High School
CPR Course - CPR/First Aid
Southport State High School
Similar Profiles
Usama RiazUsama Riaz
Loss Prevention Investigator at Woolworths GroupLoss Prevention Investigator at Woolworths Group
Samantha PercivalSamantha Percival
Store Team Member at Woolworths GroupStore Team Member at Woolworths Group
Chelsea CarterChelsea Carter
Fresh Manager/ Acting Customer Service Manager at Woolworths GroupFresh Manager/ Acting Customer Service Manager at Woolworths Group
ISABELLE GISSARAISABELLE GISSARA
Woolworths Team Member at Woolworths GroupWoolworths Team Member at Woolworths Group
Georgia CheersGeorgia Cheers
Receptionist/Chiropractic Assistant at Forest Lake ChiropracticReceptionist/Chiropractic Assistant at Forest Lake Chiropractic