Samia Butoyi
Perth, Rivervale,WA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Customer Service Officer
Probe CX / TSA GROUP
West Perth , WA
05.2023 - 01.2024
- Answered phone with positive attitude and asked questions to better understand customer needs.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Handled fast-paced customer inquiries each day to consistently meet productivity and performance targets.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Early Childhood Educator
Class Professionals
Perth, WA
02.2020 - 04.2023
- Maintained safe, clean and constantly supervised play environment.
- Encouraging children to express their feelings and needs
- Created lesson plans and chose supporting materials to promote positive learning experiences.
- Sanitized toys and tables to maintain clean, safe environment.
- Enforced rules to teach good manners and maintain safe environment.
- Assisted children in development of social, communication and problem-solving skills.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
- Communicated daily with children's parents or guardians about daily activities, behaviors and related issues.
- Used positive reinforcement and behavior modeling to instill discipline in children.
Receptionist
Pro Health Care
Adelaide , SA
06.2019 - 12.2019
- Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
- Maintained reception area cleanliness and tidiness.
- Scheduled maintenance visits for office equipment such as computers or printers.
- Welcomed visitors and customers by greeting and answering or directing inquiries.
- Scheduled appointments for clients and ensured accuracy of information.
- Assisted with mail sorting and distribution.
- Performed data entry tasks into various software systems accurately and quickly.
- Maintained daily calendars, set appointments with clients and planned daily office events.
Room Attendant
Hilton Adelaide
Adelaide , SA
04.2019 - 05.2019
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Locked guest rooms after performing housekeeping services and maintained complete security.
- Reported damage or theft of hotel property to management.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Communicated with customers about requests for additional supplies or cleaning services.
- Communicated with maintenance team on damages to repair.
Retail Assistant
Spend A Penny
Adelaide, SA
04.2018 - 05.2019
- Cleaned shelves, counters and tables to maintain organized store.
- Greeted customers to determine wants or needs.
- Engaged with customers and recommended products based on needs and requests.
- Restocked and organized shelves during slow periods to maintain store appearance.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Education
Certificate III - Child Care
Insight Training
Early Childhood Education And Care 02.2022
High School Diploma -
Salisbury East High School
Salisbury North, SA10.2016
Skills
- Collaborative and Team-Oriented
- Organizational and Planning Skills
- Creating a Safe Learning Environment
- Customer Support
References
References available upon request.
Timeline
Customer Service Officer
Probe CX / TSA GROUP
05.2023 - 01.2024
Early Childhood Educator
Class Professionals
02.2020 - 04.2023
Receptionist
Pro Health Care
06.2019 - 12.2019
Room Attendant
Hilton Adelaide
04.2019 - 05.2019
Retail Assistant
Spend A Penny
04.2018 - 05.2019
Certificate III - Child Care
Insight Training
High School Diploma -
Salisbury East High School
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