Samia Khan Borsha
Willagee,Australia
Summary
Motivated and customer-focused professional with hands-on experience in retail, pharmacy, and beauty advisory roles. Skilled in delivering exceptional customer service, managing sales transactions, and maintaining organised product displays in fast-paced environments. With a strong background as a beauty expert, I bring extensive knowledge of skincare, cosmetics, and personal care products, combined with the ability to provide tailored recommendations that enhance customer satisfaction and drive sales. Having recently relocated to Australia, I am eager to build a long-term career in the retail sector, contributing my proven skills in customer engagement, teamwork, and product expertise to a reputable organisation.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front of House Team Member
Dome Cafe
Manning, Australia
06.2025 - Current
- Greet and serve customers in a fast-paced café environment.
- Take orders, handle payments, and manage takeaway and dine-in services.
- maintain cleanliness of the dining area, including clearing and resetting tables promptly;
- provide friendly and efficient customer service
Pharmacy Assistant
Lazz Pharma
Dhaka, Bangladesh
03.2024 - 01.2025
- Assisted customers in selecting appropriate beauty and skincare products based on individual needs.
- Maintained organized, clean, and well-stocked product displays to enhance customer experience.
- Handled customer inquiries regarding product usage, benefits, and promotions with professionalism.
- Promoted new arrivals and special offers, significantly boosting sales in beauty section.
- Monitored inventory levels, reported low-stock items, and coordinated timely restocking efforts.
- Developed extensive knowledge of skincare, cosmetics, and personal care products for accurate customer guidance.
- Processed sales transactions efficiently while supporting pharmacy team operations.
Beauty Advisor
The Beauty Mall
Dhaka, Bangladesh
01.2023 - 02.2024
- Provided personalised beauty consultations to customers, recommending skincare, makeup, and fragrance products based on individual needs.
- Demonstrated product application techniques to enhance customer confidence and boost sales.
- Built and maintained strong client relationships through excellent customer service and follow-ups.
- Stay updated on the latest beauty trends, product launches, and promotional campaigns.
- Handled daily sales transactions, achieving and exceeding monthly sales targets.
- Organised and maintained product displays to ensure a clean, attractive, and welcoming shopping environment.
- Assisted with inventory management, stock rotation, and reporting low-stock or best-selling items.
Retail Sales Associate
Care Pharmacy
Dhaka, Bangladesh
03.2022 - 01.2023
- Supported pharmacists by guiding customers on non-prescription beauty and wellness products, while referring medical-related queries appropriately.
- Ensured product shelves and displays were well-presented, focusing on high-demand skincare and cosmetic brands.
- Managed stock rotation for beauty and wellness items to reduce waste and maintain product freshness.
- Tracked customer purchases and encouraged repeat visits by promoting loyalty programmes and special offers.
- Handled cashiering, POS transactions, and returns/exchanges, maintaining accuracy and efficiency.
- Worked with the team to meet monthly sales targets, particularly in the beauty and personal care category.
Education
Bsc - Computer Science & Engineering
University of Liberal Arts Bangladesh
Dhaka, Bangladesh01.2021
Skills
- Quick learner and adaptable to new systems
- Customer service excellence
- Sales and upselling techniques
- Attention to detail
- Skincare and cosmetic product knowledge
- Advising on personal care and wellness items
- Strong problem-solving skills
- Stock management & inventory control
Certification
- Professional Beautician, Elegant Beauty Lounge BD, 09/09/24
- Workplace Interaction in English, WSDA New Zealand, 10/01/22
Availability
FULL TIME (AVAILABLE)
Languages
- English, expert
- Bangla, native
Timeline
Front of House Team Member
Dome Cafe
06.2025 - Current
Pharmacy Assistant
Lazz Pharma
03.2024 - 01.2025
Beauty Advisor
The Beauty Mall
01.2023 - 02.2024
Retail Sales Associate
Care Pharmacy
03.2022 - 01.2023
Bsc - Computer Science & Engineering
University of Liberal Arts Bangladesh