Summary
Overview
Work History
Education
Skills
KEY ACHIEVEMENTS (Standards Australia)
KEY ACHIEVEMENTS (Freedom Motors)
Training
Timeline
Generic

Samia Rasheed

Jordan Springs,NSW

Summary

Experienced and highly organized coordinator with a strong background in stakeholder engagement, project administration, and copyright support. Skilled in managing communications, coordinating meetings and events, and maintaining accurate CRM data. Adept at preparing governance materials, tracking action items, and collaborating with cross-functional teams to support engagement objectives and drive operational success.

Overview

3
3
years of professional experience

Work History

Administration Support Officer

Penrith City Council
07.2025 - Current
  • Efficiently managing and monitoring both internal and external requests, ensuring timely dissemination and follow-up. Acted as a liaison to coordinate and facilitate appropriate actions on behalf of the Asset Management Administration Support Team
  • Processing all incoming and outgoing correspondence promptly and accurately, and proactively followed up with Coordinators to ensure timely responses and completion of actions where required.
  • Assisting with the administration and processing of Tender documentation in accordance with established procedures.
  • Completing a variety of assigned administrative tasks as directed by the Administration Support Team Supervisor, on behalf of the City Assets Manager, Coordinators, and staff.
  • Preparing and submitting regular summaries of outstanding requests to the Asset Management Administration Support Team Supervisor to support workflow tracking and team efficiency.
  • Monitoring incoming work requests and liaised with Asset Management staff to ensure appropriate follow-up and resolution.
  • Preparing and processed business and financial documents, maintaining accuracy and compliance with council procedures.
  • Performed data entry, typing, and word processing tasks to support Asset Management team operations.
  • Administered Council’s car park sticker system, maintaining records and issuing permits as required.
  • Providing administrative support to the Security Operations Officer, assisting with coordination and documentation tasks as needed.

Project & Copyright Coordinator

Standards Australia
05.2024 - 06.2025
  • Provided ongoing administrative and coordination support to internal teams, including weekly reporting to New Zealand stakeholders on joint project Opt In/Out decisions.
  • Reviewed incoming emails from the International Organization for Standardization (ISO) and other Standards development organizations
  • Prepare and manage PMG agenda items, ensuring proposals are complete, accurately scoped, and scheduled for the appropriate review cycle.
  • Coordinate communication between the Engagement team, IDT, and Legal to support proposal approvals and copyright agreements.
  • Organise internal meetings and stakeholder forums, including calendar management, agenda creation, minute-taking, and follow-up on action items.
  • Assist in the preparation of monthly governance materials, including SD production and portfolio reports for SDAC, ensuring data accuracy across all platforms.
  • Completed training in understanding and learning about designations.
  • Uploading the weekly SNZ report to the Confluence page for access by all Project Managers
  • Maintain and update project records in Salesforce (Mission Control), ensuring accurate data entry and project tracking.
  • Process and action all incoming Mission Control requests, supporting efficient workflow execution and task assignment.
  • Manage administrative tasks related to approved projects, including setup, lifecycle tracking, and documentation updates.
  • Ensure CRM data integrity across stakeholder and member engagement projects to support reliable reporting.
  • Prepare briefing documents, update internal records, and contribute to process documentation for engagement activities.
  • Manage and respond to JIRA tickets related to copyright reviews, including identical and modified adoptions.
  • Liaise with international standards bodies such as CENELEC, ISO, and IEC to request and obtain standards for use in national projects.
  • Support the Legal team with drafting, reviewing, and processing copyright agreements, ensuring accurate records and compliance.
  • Maintain documentation of international standards access and adoption, supporting copyright governance and project alignment.

Sales Administration Assistant

Freedom Motors Australia
09.2022 - 04.2024
  • Handled administrative tasks, including screening calls, scheduling meetings, and drafting documents with 95% accuracy and efficiency.
  • Utilized Monday.com CRM to manage leads, update client progress, and support sales tracking.
  • Compiled quotes, processed orders, and converted qualified opportunities into sales, contributing to the development of a lead database of 2,000+ contacts.
  • Coordinated calendars and transport-related bookings, ensuring timely scheduling and communication.
  • Responded to customer inquiries, providing accurate product and service information while supporting a high level of customer satisfaction.
  • Collaborated with sales and production teams to ensure timely and accurate order fulfillment.
  • Resolved customer complaints effectively, escalating complex issues to the appropriate teams when needed.
  • Maintained and updated spreadsheets, processed customer orders, and supported daily admin operations.
  • Managed ongoing customer communications via email, providing timely updates on order status and issue resolution.

Education

Certificate III - Business Administration

TAFE
01.2022

Skills

  • Project & Meeting Coordination
  • Agenda & Document Preparation
  • Governance & Reporting (SDAC, PMG)
  • CRM & Data Entry (Salesforce)
  • JIRA Ticket Management
  • Cross-Functional Collaboration
  • Calendar & Email Management
  • Microsoft Office Suite, Teams, SharePoint
  • Document Formatting & Briefing Packs
  • International Standards Requests
  • Legal & Copyright Agreements
  • Customer Service
  • Data Entry
  • Communication Skills
  • Operations Management
  • Adaptability
  • Problem solving
  • Business technologies
  • Schedules management
  • Presentations
  • Team Player

KEY ACHIEVEMENTS (Standards Australia)

Received positive feedback from manager during final probation review, with commendation for independently managing responsibilities, successfully completing all assigned tasks, and consistently demonstrating initiative.

KEY ACHIEVEMENTS (Freedom Motors)

Commended by management for delivering exceptional customer service, contributing to improved business ratings across social media platforms. Additionally, manage the company’s customer testimonials website and Facebook page, ensuring consistent and engaging content.

Training

  • Customer excellence & learning pathway
  • Salesforce
  • Standards development essentials
  • Workshop - Situational Leadership II (for Non-People Managers)
  • Business Systems Rebuild (BSR)

Timeline

Administration Support Officer

Penrith City Council
07.2025 - Current

Project & Copyright Coordinator

Standards Australia
05.2024 - 06.2025

Sales Administration Assistant

Freedom Motors Australia
09.2022 - 04.2024

Certificate III - Business Administration

TAFE

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Samia Rasheed