Samiha Noshie

• I am an Operations & customer service Leader with a proven track record of successfully delivering quality improvement, team productivity and work efficiency initiatives. I have a motivational and supportive leadership style with 10 years of operational experience. As a goal-driven leader I have an adaptable and insightful approach to tackling all types of issues and am well practiced at encouraging and motivating employees to meet challenging demands. I am eager to take on a new permanent opportunity that allows me to further develop my skills and contribute to business success. highlights
• Strategic planning and leadership of team during a complex business transformation project - ensuring that productivity is maintained during a period of significant change
• Ensuring team output consistently meets retailer and internal KPI's
• Identifying key success competencies to optimize team performance
• Driving team performance for effective and efficient scheduling and dispatching across all states within Australia
• Employee relations and performance management
• Training and development
• Managing escalations from the team - conflicts and resolutions
• Management and delegation of team and field technicians aligned with operational needs
• Leading customer service team to effectively give high level of customer service satisfaction
• Reporting and data analysis to upper management in timely manner Summary of relevant skills and competencies
• Communication - Bringing leadership through the art of communication and to ensure making an impact is at the heart of everything I do.
• Approachability & Availability - As a leader, nurturing the culture of openness and approachability that fosters trust and respect is an integral part of my team, and ever presence is needed at the very core of team leadership in everything I do.
• Showing Consistency - Every employee has their bad days, however the team relies on my leadership to be measured and consistent in my role. Setting standards that the team can trust and rely on. The team must trust me and know what is expected to get the best out of their performance.
• Organization - The team will look to me to be the person who's on the ball at all times. From meetings, to workloads and team projects, I always know what's going on and who's doing what and how to approach the next steps if need be. When operations run smoothly and everyone knows their responsibilities, guidelines and targets are met efficiently and in a timely manner.
• Art of Delegation - Delegation is an artform that has made me an effective team leader/manager. It doesn't mean passing on the workload that I don't want to do. Delegation is to lead from the front by coaching others through new tasks and empowering the team at the same time.
• Inspiration - By bringing new ideas to processes and looking out for new ways to improve my team's works, by leading to find new ways to get tasks done.

• Recognized a number of times across many teams within business around my dedication and passion towards not only the business, but employees
• Product Promotion
  Up-sold products and motivated customers to upgrade current product plans
• Human Resources
  Interviewed, hired and trained team of direct reports, increasing department productivity and client acquisition rates

Alicia Galluzzo
Randstad Business Support Consultant

alicia.galluzzo@randstad.com.au
Tel: 02 9615 5379

Jade Leung
Vector HR Consultant

jadeleungnz@gmail.com
Tel: +64 21 636 987

Mark Dudley
NSW/ACT Metering Operations Manager
Tel: 0427 192 848