SAMIHA RAHMAN
Doncaster,Australia
Summary
Motivated computer science student at RMIT University with a strong commitment to customer service and teamwork. Demonstrated experience in retail and restaurant operations, effectively handling customer inquiries and managing inventory. Known for excellent communication skills, attention to detail, and a positive attitude. Aiming to leverage analytical problem-solving abilities to enhance service efficiency within the retail and hospitality sectors.
Overview
2
2
years of professional experience
Work History
Volunteer Coordinator
RUSU - RMIT University Student Union
Melbourne VIC, Melbourne
02.2025 - Current
- Assisted in organizing and executing student events, including orientations, campus fairs, and community-building activities.
- Ensured positive student experiences through active engagement.
- Partnered with RUSU team to boost student initiatives via social media and campus events.
Customer Service Agent
New Modern Travels International
Sylhet, Bangladesh
03.2024 - 12.2024
- Managed sales of holiday tickets and travel packages.
- Managed customer inquiries effectively and resolved booking issues efficiently.
- Fostered strong customer relationships to achieve sales objectives.
Front Counter & Kitchen Assistant
Family-Owned Restaurant
Sylhet, Bangladesh
01.2023 - 10.2024
- Addressed customer queries about products, services, and promotions.
- Oversaw meal preparation and monitored food handling to encourage safety.
- Kept kitchen equipment properly functioning by following manufacturer's operating instructions and educating staff on proper use.
Education
Bachelor of Science - Computer Science
RMIT UNIVERSITY
City Campus12-2027
Some College (No Degree) - Science
Jalalabad Cantonment Public School & College
Sylhet, BangladeshSkills
- POS systems
- Cash handling
- Inventory Management
- Microsoft Office
- Food preparation
- Basic IT
- Communication
- Time management
- Teamwork
- Customer service
Languages
English
Full Professional
Bengali
Native/ Bilingual
Hindi
Professional
Ielts
Band 8 Overall (10th October, 2024)
Reference
Mahmudur Rahman Sakib
Checkout Operator
Woolworths, Westfield Shopping Mall
Doncaster, Melbourne
Mobile: 449-212-210
Timeline
Volunteer Coordinator
RUSU - RMIT University Student Union
02.2025 - Current
Customer Service Agent
New Modern Travels International
03.2024 - 12.2024
Front Counter & Kitchen Assistant
Family-Owned Restaurant
01.2023 - 10.2024
Bachelor of Science - Computer Science
RMIT UNIVERSITY
Some College (No Degree) - Science
Jalalabad Cantonment Public School & College
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