Samiha Zraika
Yennora,NSW
Summary
Dedicated and results-driven dental professional with over 15 years of experience in dental assisting, practice management, and patient care. Skilled in overseeing day-to-day operations, managing teams, and ensuring compliance with industry regulations. Proficient in using advanced dental technologies and practice management software to streamline processes and enhance efficiency. Known for exceptional communication skills, strong leadership, and a commitment to delivering outstanding patient experiences. Seeking a leadership role where I can leverage my expertise to drive practice growth and operational excellence.
Overview
15
15
years of professional experience
Work History
Front Desk Coordinator / Reception Duties
Royal Dental Care
10.2021 - 06.2023
- Efficiently managed the front desk operations of a busy dental practice, serving as the first point of contact for patients and visitors
- Scheduled appointments, coordinated patient flow, ensured timely check-ins and checkouts
- Demonstrated strong organizational skills in maintaining accurate patient records, uploading information as needed
- Participated in staff meetings, training sessions and professional development activities
Smile Guide / Sales Assistant
SmileDirectClub
05.2019 - 08.2019
- Guide customers through timelines and expectations
- Reception duties
- Utilize 3D licensed dental itero
Senior Dental Assistant / Practice Manager
Dr Daniel Selim Pty Ltd
02.2013 - 04.2019
- Assisted dentists with all dental procedures
- Took, developed, and mounted radiographs
- Prepared patients for examinations and treatment processes
- Handled oasis software
- Managed all reception work
- Managed inventory of office supplies and dental materials ensuring adequate stock levels and timely replenishment to daily operations
Dental Assistant
Krown Dental
02.2008 - 02.2013
- Prepared and maintained instruments, equipment, and materials for dental procedures
- Managed appointments and maintained treatment records
Education
Bachelor of Oral Heath -
CHARLES STURT UNIVERSITY
01.2016
Year 12 -
AUBURN GIRLS HIGH SCHOOL
Blacktown01.2012
Certificate 111 - Dental assisting
BLACKTOWN COLLEGE
Blacktown01.2012
Skills
- Strong interpersonal skills
- Problem analysis and problem solving
- Adaptability and ability to work under pressure
- Organisational skills
- Customer service orientation
- Leadership
- Team building
- Performance management
- Ability to motivate and manage a team of dental professionals
- Scheduling and coordinating daily operations
- Maintaining compliance and health regulations
- Developing strategies to attract and retain patients
- Networking with other healthcare professionals to grow referrals
References
- Mrs Fatima Hussein, Practice Manager, Dr Daniel Selim Pty Ltd, 0421086444
- Mrs Lina Hekeik, Practice Manager, Krown Dental, 0413847477
- Ms Josephine Luciano, Practice Coordinator/Manager, Royal Dental Care, 0415723927
Personal Information
Date of Birth: 07/27/90
Languages
English
First Language
Arabic
Advanced (C1)
C1
Timeline
Front Desk Coordinator / Reception Duties
Royal Dental Care
10.2021 - 06.2023
Smile Guide / Sales Assistant
SmileDirectClub
05.2019 - 08.2019
Senior Dental Assistant / Practice Manager
Dr Daniel Selim Pty Ltd
02.2013 - 04.2019
Dental Assistant
Krown Dental
02.2008 - 02.2013
Bachelor of Oral Heath -
CHARLES STURT UNIVERSITY
Year 12 -
AUBURN GIRLS HIGH SCHOOL
Certificate 111 - Dental assisting
BLACKTOWN COLLEGE