Summary
Overview
Work History
Education
Skills
Certification
Projects
Websites
Accomplishments
Languages
Availability
Timeline
Generic

Samiha Sadia Sadek

Sydney,Australia

Summary

Motivated IT student majoring in Information Systems and Business Analysis, seeking a graduate role where I can contribute UX design, systems analysis, and problem-solving skills to a dynamic digital team.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Supervisor

Coles Group
Macquarie Park, NSW
08.2023 - Current
  • Delivered efficient service, and supported team leadership during peak hours.
  • Developed multitasking, communication, and conflict-resolution skills.
  • Supervised daily operations to enhance customer service quality.
  • Resolved customer inquiries and complaints with professionalism and empathy.
  • Monitored compliance with company policies and procedures in customer interactions.

Education

Bachelor of Information Technology - Information Systems & Business Analysis

Macquarie University
Sydney, NSW
11.2025

Skills

  • User experience and design: Figma (wireframing and prototyping), usability testing, UX principles
  • Business analysis: requirements gathering, business process mapping, data interpretation, process modeling
  • Project tools: Microsoft Project, Jupyter, GitHub
  • Programming and databases: Python, Java, MySQL, Microsoft Access
  • Software and tools: Microsoft Office Suite (Word, Excel, PowerPoint), Adobe Photoshop and Illustrator
  • Networking and systems: Wireshark, data communication basics

Certification

  • Business analysis foundations – LinkedIn Learning, 2025-07
  • Endorsed by IIBA
  • Understanding systems analysis – Alison, 2025-06
  • CPD certified

Projects

Tourism Database Project - Designed a relational database using MySQL to manage and query tourism-related data., UX Design Project - Created and tested a mobile app interface with Figma, improving usability through iterative design and user feedback.

Websites

Accomplishments

  • Issued by Macquarie University · Dec 2022 Vice Chancellor's International Scholarship (VCIS)
  • Issued by The Daily Star, Feb 2020. The Daily Star Award

Languages

English
Full Professional
Bengali
Native/ Bilingual
Hindi
Professional

Availability

Available for full-time roles from December 2025. Open to internships or part-time opportunities prior to graduation.

Timeline

Customer Service Supervisor

Coles Group
08.2023 - Current

Bachelor of Information Technology - Information Systems & Business Analysis

Macquarie University

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Samiha Sadia Sadek