Overview
Work History
Education
Skills
Languages
Social Profile
References
Timeline
Generic

Samiksha Basnet

Victoria Park,WA

Overview

4
4
years of professional experience

Work History

Admin Officer

Lead College
03.2022 - Current
  • Acting as a primary point of contact between all the trainers, staff students and the management
  • Supporting students in their learning from initial contact to ongoing support
  • Help students with their numerous demands, such as changing their classes or courses, applying for a leave of absence, or cancelling their course, by providing them with the necessary information and documents
  • Assisting with student’s enrolment, intakes and orientation
  • Send out warning letters/ITR to students who have unsatisfactory course progress or attendance
  • Handling students complain and appeals
  • Placing and receiving office supplies orders.
  • Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Addressed public questions, complaints and requests and provided necessary assistance.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Mentored junior staff members, helping them develop their skills and advance in their careers.
  • Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Prepared and submitted detailed reports regarding assignments and ongoing investigations.
  • Excellent communication skills, both verbal and written.
  • Self-motivated, with a strong sense of personal responsibility.
  • Gained strong leadership skills by managing projects from start to finish.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Developed and maintained courteous and effective working relationships.

Books and Gifts store

Nightview Nominess
03.2020 - 03.2022
  • Assist customer to find their product and help them checkout
  • Checking the stock level and filling the stocks
  • Maintaining the cleanliness of the store
  • Recording daily transaction while closing.

Ampol Foodary
11.2021 - 02.2022
  • Receive payment by cash, cheque, credit cards, voucher or automatic debits
  • Maintain confidentiality of customers transactions
  • Answer customers questions about merchandise and advise about the same
  • Itemize and total customer’s merchandise selection at checkout counter.

Education

Bachelor of Science - Chemistry, Microbiology

Tribhuwan University
04.2018

High School Diploma -

National Institute of Science and Technology
Kathmandu, Nepal
05.2014

Skills

  • Axcelerate
  • Cash register operation
  • MS word
  • MS excel
  • Documentation
  • Customer assistance
  • LMS

Languages

English
Nepali
Hindi

Social Profile

https://www.linkedin.com/in/samiksha-basnet-01a341245

References

  • Neha Trikha, 0468 306 299, CAMPUS MANAGER
  • Dinesh, 0452 237 261, MARKETING MANAGER

Timeline

Admin Officer

Lead College
03.2022 - Current

Ampol Foodary
11.2021 - 02.2022

Books and Gifts store

Nightview Nominess
03.2020 - 03.2022

Bachelor of Science - Chemistry, Microbiology

Tribhuwan University

High School Diploma -

National Institute of Science and Technology

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Samiksha Basnet