Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Reference
Timeline
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Samikshya Ghimire

Hornsby,Australia

Summary

Motivated and customer-focused professional with hands-on experience in retail and banking service environments. Strong communication skills, attention to detail, and a positive attitude enable me to thrive in fast-paced, team-oriented settings. Known for working efficiently both independently and collaboratively, consistently delivering excellent customer service while supporting smooth daily operations. Eager to learn, adapt, and contribute to continuous improvement.

Overview

1
1
year of professional experience

Work History

Customer Service Assistant

Shine Resunga Development Bank
04.2024 - 07.2024
  • Welcomed customers and provided professional assistance with banking services
  • Opened and closed accounts, updated customer information
  • Processed deposits, withdrawals, transfers, and bill payments
  • Ensured all transactions followed internal policies and anti-fraud protocols
  • Referred complex inquiries to senior banking staff
  • Maintained accurate cash drawer and prepared service documents
  • Handled administrative tasks, supporting daily operations and contributing to overall efficiency.
  • Answered customer questions about product availability and shipment times.
  • Developed strong relationships with customers, establishing trust and loyalty through attentive service.
  • Refunded money and adjusted bills to resolve customer service or billing complaints.
  • Reduced wait times by efficiently managing multiple tasks simultaneously without compromising quality of service.

Cashier (Part-Time)

Bhatbhateni Supermarket
07.2023 - 10.2023
  • Handled cash and card payments, issued receipts, and managed change
  • Assisted customers in locating products and provided product-related advice
  • Promoted and signed up customers for loyalty programs
  • Coordinated with other departments to maintain seamless operations
  • Verified age for restricted purchases in compliance with policies
  • Applied effective communication skills to resolve customer concerns and enhance satisfaction.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Education

Master of Professional Accounting - Finance

Charles Darwin University

Bachelor of Business Administration - undefined

Tribhuvan University
01.2024

High School Certificate - Management

Canon Secondary College
03.2019

Skills

  • Excellent verbal and interpersonal communication
  • Fast and accurate checkout operations
  • Conflict resolution and complaint handling
  • Product knowledge and upselling techniques
  • Time management and multitasking
  • Strong organizational and problem-solving skills
  • Teamwork in fast-paced environments
  • Understanding of customer service value
  • Cash handling
  • Customer focus
  • Customer service
  • Relationship building
  • Teamwork and collaboration
  • Calm under pressure
  • Customer relations

Hobbies and Interests

Travelling (explored multiple regions across Nepal), Watching movies

Reference

  • Sujan, Pandey, Customer Service Supervisor, 0450 981 099

Timeline

Customer Service Assistant

Shine Resunga Development Bank
04.2024 - 07.2024

Cashier (Part-Time)

Bhatbhateni Supermarket
07.2023 - 10.2023

Bachelor of Business Administration - undefined

Tribhuvan University

High School Certificate - Management

Canon Secondary College

Master of Professional Accounting - Finance

Charles Darwin University
Samikshya Ghimire