Motivated and customer-focused professional with hands-on experience in retail and banking service environments. Strong communication skills, attention to detail, and a positive attitude enable me to thrive in fast-paced, team-oriented settings. Known for working efficiently both independently and collaboratively, consistently delivering excellent customer service while supporting smooth daily operations. Eager to learn, adapt, and contribute to continuous improvement.
Overview
1
1
year of professional experience
Work History
Customer Service Assistant
Shine Resunga Development Bank
04.2024 - 07.2024
Welcomed customers and provided professional assistance with banking services
Opened and closed accounts, updated customer information
Processed deposits, withdrawals, transfers, and bill payments
Ensured all transactions followed internal policies and anti-fraud protocols
Referred complex inquiries to senior banking staff
Maintained accurate cash drawer and prepared service documents
Handled administrative tasks, supporting daily operations and contributing to overall efficiency.
Answered customer questions about product availability and shipment times.
Developed strong relationships with customers, establishing trust and loyalty through attentive service.
Refunded money and adjusted bills to resolve customer service or billing complaints.
Reduced wait times by efficiently managing multiple tasks simultaneously without compromising quality of service.
Cashier (Part-Time)
Bhatbhateni Supermarket
07.2023 - 10.2023
Handled cash and card payments, issued receipts, and managed change
Assisted customers in locating products and provided product-related advice
Promoted and signed up customers for loyalty programs
Coordinated with other departments to maintain seamless operations
Verified age for restricted purchases in compliance with policies
Applied effective communication skills to resolve customer concerns and enhance satisfaction.
Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Master of Professional Accounting - Finance
Charles Darwin University
Bachelor of Business Administration - undefined
Tribhuvan University
01.2024
High School Certificate - Management
Canon Secondary College
03.2019
Skills
Excellent verbal and interpersonal communication
Fast and accurate checkout operations
Conflict resolution and complaint handling
Product knowledge and upselling techniques
Time management and multitasking
Strong organizational and problem-solving skills
Teamwork in fast-paced environments
Understanding of customer service value
Cash handling
Customer focus
Customer service
Relationship building
Teamwork and collaboration
Calm under pressure
Customer relations
Hobbies and Interests
Travelling (explored multiple regions across Nepal), Watching movies
Reference
Sujan, Pandey, Customer Service Supervisor, 0450 981 099
Project Director at Islamic Development Bank & Ministry of Economic DevelopmentProject Director at Islamic Development Bank & Ministry of Economic Development