Samikshya Malla
Summary
Hardworking and energetic personality and seeking a challenging environment where I can utilize my personal skills and abilities and make a contribution towards the growth of myself and the organization.
Overview
3
3
years of professional experience
Work History
Customer Service
Fruitezy
04.2023 - 04.2025
- Handling incoming calls and emails from customers as well as making outbound calls to customers
- Interacting with customers in online chat portals and face to face
- Responding to questions about the company, its products or services
- Resolving customer complaints and escalating them when necessary
Shop Assistant
Harris Farm Markets
05.2025 - Current
- Provided friendly and efficient customer service at checkout and service desk.
- Handled cash, EFTPOS transactions, refunds, and returns accurately.
- Maintained fresh and attractive flower displays, ensuring product quality.
- Assisted customers with flower care and seasonal product recommendations.
- Worked collaboratively with team members to meet daily store goals.
- Maintained cleanliness, safety, and stock levels in assigned areas.
- Promoted loyalty programs and helped customers with store services.
- Adapted to busy environments and supported multiple departments as needed.
- Flower Section | Customer Service | Checkout
Housekeeping
Abbotsleigh Motor Inn
07.2023 - 09.2023
- Vacuums and sweeps floors, carpets and rugs.
- Cleans and sanitizes bathrooms, showers, toilets and sinks.
- Makes beds and changes linens.
- Empties trash receptacles.
Data Entry
Bharatpur Metropolitan City
03.2022 - 08.2022
- Completed data entry tasks with accuracy and efficiency.
- Maintained files, records and chronologies of entry activities.
- Scanned documents and saved in database to keep records of essential organizational information.
- Corrected data entry errors to prevent duplication or data degradation.
Education
Bachelors - Computer Application - Science And Technology
Oxford College Of Engineering And Management
Nepal03.2022
Master in Communication And Technology - Information Technology
Canterbury Institute of Management
Redfern, NSW04-2025
Skills
- Persuading and Negotiating skills
- Customer Service Skills and Computer skills
- Energetic And disciplined
- Excellent interpersonal and communication skills
- Demonstrated ability to learn and adapt to new work environments quickly
- Ability to work flexible hours and weekends
Timeline
Shop Assistant
Harris Farm Markets
05.2025 - Current
Housekeeping
Abbotsleigh Motor Inn
07.2023 - 09.2023
Customer Service
Fruitezy
04.2023 - 04.2025
Data Entry
Bharatpur Metropolitan City
03.2022 - 08.2022
Bachelors - Computer Application - Science And Technology
Oxford College Of Engineering And Management
Master in Communication And Technology - Information Technology
Canterbury Institute of Management
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