Samina Nowsheen
Wollongong,NSW
Summary
A seasoned professional with a proven track record in customer service and team leadership, notably at Chef's Signature. Excelled in enhancing customer satisfaction and managing costs, boosting profits significantly. Skilled in business administration and effective communication, I bring a dynamic approach to achieving operational excellence and fostering strong team dynamics.
Overview
9
9
years of professional experience
Work History
Manager
Chef's Signature
12.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
Customer Service Representative
Coles Supermarket
10.2021 - Current
Restaurant Manager
JJ's Indian
07.2022 - 11.2023
Store Supervisor
7-eleven
07.2015 - 10.2021
Restaurant Manager
Fusion Italian
02.2017 - 10.2018
Accountant
ZK & AS Lawyers
07.2017 - 08.2018
Education
Diploma of Hospitality Management - Hospitality
Sydney Academy Pty Ltd
Sydney01-2022
Masters of Professional Accounting - Accounting
Central Queensland University
Sydney10-2016
MBA - Accounting & Information Systems
University of Dhaka
Bangladesh03-2011
BBA - Accounting & Information Systems
University of Dhaka
Bangladesh06-2009
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Complex Problem-solving
- Relationship building
- Performance management
- Customer relationship management (CRM)
- Sales techniques
- Business administration
- Effective communication
Languages
English
Full Professional
Bengali
Native or Bilingual
Hindi
Full Professional
Timeline
Manager
Chef's Signature
12.2023 - Current
Restaurant Manager
JJ's Indian
07.2022 - 11.2023
Customer Service Representative
Coles Supermarket
10.2021 - Current
Accountant
ZK & AS Lawyers
07.2017 - 08.2018
Restaurant Manager
Fusion Italian
02.2017 - 10.2018
Store Supervisor
7-eleven
07.2015 - 10.2021
Diploma of Hospitality Management - Hospitality
Sydney Academy Pty Ltd
Masters of Professional Accounting - Accounting
Central Queensland University
MBA - Accounting & Information Systems
University of Dhaka
BBA - Accounting & Information Systems
University of Dhaka
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