Sales and customer service
Saminah Sansarona
Sydney,NSW
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated with extensive experience in telco sales industry. Solid team player with outgoing, positive demeanor. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization.
Overview
2
2
17
17
years of professional experience
1
1
Retail sales
2
2
Resort hotel hospitality experience
Work History
Housekeeping Room Attendant
Ramada Resort Shoal Bay by Wyndham
Shoal Bay, NSW
03.2022 - 12.2023
- Communicated effectively with team members about daily assignments and task progress.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proven ability to learn quickly and adapt to new situations.
Customer Service Officer
Acquire Asia Pacific
Manila Philippines
04.2011 - 03.2014
- Communicated information to customers about product quality, value and style.
- Proven ability to learn quickly and adapt to new situations.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Paid attention to detail while completing assignments.
- Passionate about learning and committed to continual improvement.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Self-motivated, with a strong sense of personal responsibility.
Office Administrative Assistant
Xalite online marketing services
Manila Philippines
02.2007 - 01.2009
- Composed correspondence, reports and meeting notes.
- Handled incoming calls and directed callers to appropriate department or employee.
- Organized and maintained filing systems, both paper and electronic.
- Processed incoming invoices for payment in a timely manner.
- Inventoried and ordered supplies for office.
Education
6 Months Programming Course - Computer Programming, Vendor Certification
Iligan Computer Institute (ICI)
Iligan City Philippines03-2006
Bachelor of Science - Commerce Management
Jamiatul Philippine Al-Islamia
Marawi City, Mindanao Philippines04-2002
Skills
- Customer Service
- Guest Service and Support
- Professional and Courteous
- Customer Inquiry and Response
- Data Entry
- Documentation and reporting
- Call center operations
- Well-organised
- Strategic sales knowledge
- Multitasking Abilities
- Inbound and outbound calling
- Retail store support
- Order fulfillment
- International sales support
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I feel that luck is preparation meeting opportunity.
Oprah Winfrey
Timeline
Housekeeping Room Attendant
Ramada Resort Shoal Bay by Wyndham
03.2022 - 12.2023
Customer Service Officer
Acquire Asia Pacific
04.2011 - 03.2014
Office Administrative Assistant
Xalite online marketing services
02.2007 - 01.2009
6 Months Programming Course - Computer Programming, Vendor Certification
Iligan Computer Institute (ICI)
Bachelor of Science - Commerce Management
Jamiatul Philippine Al-Islamia
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