Summary
Work History
Education
Skills
Certification
Timeline
Overview
Generic
Samip Mainali

Samip Mainali

IT Support/ EUC Engineer/ Desktop Support Engineer/ Technical Support Specialist/ ICT Officer
Townsville,Australia

Summary

Competent and well-versed in assisting users with diverse computer system, mobile device and peripheral equipment problems. Familiar with security standards and usability optimization. Effectively operates autonomously to troubleshoot and fix concerns.

Work History

ICT Officer

ActiveIT
Parramatta, NSW
02.2022 - Current
  • Provide advanced technical support to internal and external customers, including troubleshooting hardware and software issues and assisting with deployment of new technologies
  • Configure and maintain systems, including use of Active Directory and Microsoft 365
  • Set up and configure new devices, including laptops, desktops, and mobile devices
  • Support customers in IT-related issues, including answering questions, providing guidance, and resolving problems
  • Collaborate with team members and other IT staff to resolve issues
  • Document technical issues and solutions in clear and concise manner
  • Stay up-to-date with new technologies and industry best practices

Desktop Support Engineer

Techskills
North Strathfield, NSW
11.2021 - 02.2022
  • Provided Tier 1 and 2 IT support to non-technical internal users through desk side support services.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Configured hardware, devices and software to set up work stations for employees.
  • Troubleshot potential problems and eliminated before issues escalated or cascaded.
  • Monitored system performance to maintain system integrity.
  • Created help desk tickets, troubleshot and resolved desktop issues.

Education

Bachelor's of Business Information System -

Asia Pacific International College
Parramatta, NSW
04.2019 - 07.2022

Skills

    Cloud-Based Software Deployment

undefined

Certification

Microsoft Azure Fundamentals

Timeline

Microsoft Azure Fundamentals

12-2022

Microsoft 365 Fundamentals

12-2022

ICT Officer

ActiveIT
02.2022 - Current

Desktop Support Engineer

Techskills
11.2021 - 02.2022

Bachelor's of Business Information System -

Asia Pacific International College
04.2019 - 07.2022

Overview

1
1
year of professional experience
3
3
years of post-secondary education
2
2
Certificates

Similar Profiles

  • Christina Schmidt

    Christina SchmidtChristina Schmidt

    Senior Advisor Customer Service (SACS) at Transport and Main RoadsSenior Advisor Customer Service (SACS) at Transport and Main Roads

  • Robin Toms

    Robin TomsRobin Toms

    Resource and Reporting Manager at Australian Taxation OfficeResource and Reporting Manager at Australian Taxation Office

  • GYANADA RASYARA

    GYANADA RASYARAGYANADA RASYARA

    Family Response Facilitator at Mercy- Family and child connectFamily Response Facilitator at Mercy- Family and child connect

  • MATTHEW A SEARLE

    MATTHEW A SEARLEMATTHEW A SEARLE

    Senior Employment Broker at QITESenior Employment Broker at QITE

  • Donna Rose Rizal

    Donna Rose RizalDonna Rose Rizal

    ICT Officer at H&S Group (Kids Early Learning Centre (ELC), Bi-Rite Home Appliances, and KNAPS Software)ICT Officer at H&S Group (Kids Early Learning Centre (ELC), Bi-Rite Home Appliances, and KNAPS Software)

CREATE PROFILE
Samip MainaliIT Support/ EUC Engineer/ Desktop Support Engineer/ Technical Support Specialist/ ICT Officer