Tulasa Neupane Khatri
Albury,NSW
Summary
At Satasi Surunga, I excelled as a Front Desk Customer Service Representative, enhancing customer experiences through professionalism and courtesy. Skilled in data entry and stress tolerance, I supported sales by promoting special rates, efficiently managed high call volumes, and adeptly resolved guest complaints, fostering a welcoming and organized hotel atmosphere.
Overview
6
6
years of professional experience
Work History
Front Desk Customer Service Representative
Satasi Surunga
03.2019 - 09.2024
- Supported sales initiatives by informing potential customers about available promotions or special rates when handling reservation inquiries.
- Managed high call volume with professionalism, ensuring that all phone calls were answered quickly and accurately.
- Consistently maintained an organized workspace at the front desk, contributing to a professional atmosphere in the hotel lobby area.
- Handled guest complaints with empathy and understanding, working towards satisfactory resolutions.
Education
High School Diploma -
Kankai Campus
Surunga07.2022
Skills
- Professionalism and Courtesy
- Customer experience management
- Data Entry
- Stress Tolerance
Languages
Hindi
Professional Working
Nepali
Native or Bilingual
English
Full Professional
Timeline
Front Desk Customer Service Representative
Satasi Surunga
03.2019 - 09.2024
High School Diploma -
Kankai Campus
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