Samir Poudel
Adelaide,SA
Summary
Driven Business Administration graduate with hands-on experience in banking and customer service, passionate about efficiency, teamwork and delivering seamless client experiences in dynamic environments.
Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
3
3
years of professional experience
Work History
Restaurant Team Member
Orange Bowl Restaurant
10.2023 - 09.2025
- Delivered exceptional customer service by efficiently processing orders and addressing inquiries.
- Maintained cleanliness and organization of dining area to enhance guest experience and uphold standards.
- Collaborated with team members to ensure timely food preparation and order fulfillment during peak hours.
- Assisted in training new staff on restaurant policies, procedures, and best practices for service excellence.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
- Helped maintain high levels of cleanliness throughout the establishment, following established cleaning protocols for both front-of-house and back-of-house areas consistently.
- Used cash registers and calculators to prepare bills, accept payments and make change.
Records Clerk
Raj Mobile and Electronics
02.2023 - 09.2025
- Organized and maintained electronic and physical records for optimal retrieval and compliance.
- Processed incoming documents, ensuring accurate data entry into inventory management systems.
- Collaborated with team members to streamline filing procedures and enhance operational efficiency.
- Assisted in training new staff on record-keeping protocols.
- Assisted with typing, data entry, and answering incoming calls as required.
- Assisted in audits preparation, ensuring all required documentation was easily accessible and uptodate.
- Enhanced privacy and security measures for sensitive information, by regularly auditing and updating security protocols.
Customer Service Representative
Bhatbhateni Supermarket
02.2023 - 10.2024
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Managed product returns and exchanges, ensuring compliance with company policies.
- Trained new staff on customer service protocols and operational procedures.
- Collaborated with team members to optimize checkout processes and reduce wait times.
- Implemented feedback mechanisms to improve service quality and employee performance.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
Internship
NIC Asia Bank Limited
11.2022 - 01.2023
- Assisted in processing customer transactions efficiently and accurately.
- Supported account opening procedures by collecting necessary documentation.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Sorted and organized files, spreadsheets, and reports.
- Analyzed problems and worked with teams to develop solutions.
- Maintained accurate records of daily transactions and client interactions.
Education
BBA - Business Administration
Shubhashree College of Management
Kathmandu, Nepal08-2023
High School Diploma -
Modern Boarding Higher Secondary School
Bhaktapur, Nepal08-2018
Skills
- Exceptional customer service
- Team collaboration
- Records management
- Data entry
- Time management
- Verbal and written communication
- Strong teamwork
- Hospitality service expertise
- Guest relations management
- Multitasking and organization
Languages
English
Professional Working
Hindi
Professional Working
Timeline
Restaurant Team Member
Orange Bowl Restaurant
10.2023 - 09.2025
Records Clerk
Raj Mobile and Electronics
02.2023 - 09.2025
Customer Service Representative
Bhatbhateni Supermarket
02.2023 - 10.2024
Internship
NIC Asia Bank Limited
11.2022 - 01.2023
BBA - Business Administration
Shubhashree College of Management
High School Diploma -
Modern Boarding Higher Secondary School