Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Samir Rai

Perth,WA

Summary

Diligent and detail-oriented hospitality professional with over 5 years of comprehensive experience in housekeeping and amenities management, seeking to leverage expertise in cleanliness standards, guest service excellence, and team leadership in a challenging role within the Food and Beverages sector. Committed to enhancing operational efficiency, ensuring guest satisfaction, and contributing to the esteemed reputation of Crown. Eager to bring strong organizational skills, adaptability, and dedication to service quality to Crown's F&B, driving both guest delight and business success.

Passionate about embarking on an exciting journey within the vibrant Food and Beverages industry, am thrilled at the opportunity to infuse diverse skill set, including unparalleled attention to detail, exceptional organizational prowess, and an unwavering commitment to excellence, into the role advertised. My ambition is to harness these strengths to not only meet but surpass the challenges presented, significantly enhancing service delivery and elevating customer experiences to new heights. I am fervently eager to contribute my energy and expertise to your esteemed team, confident in my ability to make a meaningful impact and drive exceptional results.

Overview

6
6
years of professional experience

Work History

Amenities

Crown Towers
03.2023 - Current
  • Lead the thoughtful provision and detailed management of guest amenities, ensuring each experience is tailored and memorable.
  • Pioneered an enriching training for the new team, emphasizing the significance of precision, guest engagement, and the bespoke nature of amenities services, particularly the art of presenting complimentary champagne.
  • Regularly assess the presentation and reception of amenities, with a keen focus on the special moments created through signature complimentary champagne deliveries, which consistently elicit unparalleled joy and appreciation from guests.
  • Strategically oversee the inventory and procurement of high-quality amenities supplies, including champagne, ensuring an optimal balance between luxury and operational efficiency.

Overnight Houseperson

Crown Towers
03.2023 - Current
  • Execute a vital overnight operation, ensuring the cleanliness and orderliness of the entire property by meticulously clearing bins and waste from all 17 floors, contributing to the hotel's commitment to maintaining impeccable standards of hygiene and aesthetics
  • Responsible for the thorough washing, preparation, and setup of all equipment used by room attendants, guaranteeing that everything is in pristine condition and ready for efficient use each morning, thus supporting the seamless operation of housekeeping services
  • Prioritize and adeptly handle every guest request throughout the night, demonstrating exceptional customer service skills
  • This includes addressing the needs of guests at all hours, regardless of the situation or their condition, such as fulfilling requests from guests who may be intoxicated, ensuring their experience remains positive and their needs are met with professionalism and diligence.

F&B

Bhutan Cuisine Restaurant
02.2023 - 06.2023
  • Provide quality dining service to patrons in a high-volume restaurant setting
  • Delivered consistent, courteous, and knowledgeable service in a busy restaurant environment
  • Managed order-taking and delivery, ensuring customer satisfaction with food and service
  • Gained foundational skills in food service and customer interaction
  • Helped maintain a clean and organized dining area to uphold health and safety standards.

Room Attendant

Crown Towers
12.2022 - 02.2023
  • Performed thorough cleaning and maintenance of guest rooms, ensuring a welcoming and clean environment
  • Responded promptly to guest requests and feedback, often commended for attention to detail and customer service excellence
  • Assisted in other areas of hotel operations as required, including laundry services and service area cleaning.

Assistant Housekeeper

Druk Hotel
01.2018 - 10.2022
  • Supervise daily hotel operations, ensuring customer satisfaction and adherence to company standards
  • Manage a team of [number] staff, providing training and guidance to ensure high-quality service
  • Coordinate with various departments, including housekeeping, front desk, and maintenance, to ensure seamless operations
  • Implement strategies to increase revenue, including promotional activities and upselling techniques
  • Handle customer complaints and feedback, ensuring prompt resolution and maintaining positive relationships.

Education

Bachelor's in Commerce - Finance

Royal Thimphu College, Royal University of Bhutan
Bhutan, Thimphu
06.2015

Skills

  • Leadership and Team Management: Skilled in directing and motivating teams to achieve high performance standards and meet operational goals
  • Excellent Knowledge of Cleaning and Sanitation Standards: Deep understanding of best practices in cleanliness and hygiene, ensuring all areas meet or exceed regulatory requirements
  • Strong Organizational and Time Management Skills: Exceptional ability to prioritize tasks, manage schedules, and streamline operations for maximum efficiency
  • Proficient in Handling Customer Inquiries and Complaints: Adept at addressing guest needs and resolving issues promptly to ensure satisfaction
  • Strong Communication and Interpersonal Skills: Effective communicator, capable of building positive relationships with team members, guests, and stakeholders
  • Ability to Work Efficiently in Fast-Paced Environments: Comfortable and competent in managing multiple tasks simultaneously without compromising quality
  • Adaptability and Flexibility: Able to adjust quickly to changing priorities and guest needs, ensuring high levels of service continuity
  • Attention to Detail: Meticulous in overseeing every aspect of housekeeping and amenities services, ensuring no detail is overlooked
  • Inventory Management: Proficient in managing supplies and equipment, ensuring availability while optimizing costs
  • Guest Service Excellence: Committed to exceeding guest expectations through personalized service and attention to detail
  • Problem-Solving Skills: Quick and effective at identifying and resolving operational challenges, ensuring minimal impact on guest experience
  • Cultural Sensitivity: Experienced in catering to a diverse clientele, understanding and respecting cultural differences in guest service

Languages

English (Fluent)
Nepali (Fluent)
Bhutanese (Native)

References

  • Yeshi Zangmo, Assistant Executive Housekeeper, Crown Towers, Western Australia, yeshi.zangmo@crownresorts.com.au, 0431778885
  • Tshering Yuden, Manager, Bhutan Cuisine, Western Australia, 0404920323
  • Tashi Phuntsho, Manager, Druk Hotel, Thimphu, Bhutan, tashipee879@gmail.com, 77387027

Timeline

Amenities

Crown Towers
03.2023 - Current

Overnight Houseperson

Crown Towers
03.2023 - Current

F&B

Bhutan Cuisine Restaurant
02.2023 - 06.2023

Room Attendant

Crown Towers
12.2022 - 02.2023

Assistant Housekeeper

Druk Hotel
01.2018 - 10.2022

Bachelor's in Commerce - Finance

Royal Thimphu College, Royal University of Bhutan

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