Samir Shrestha
Sunshine
Summary
Versatile Operation Manager with a proven track record at Sam & San Pty LTD, showcasing exceptional problem-solving and team leadership skills. Elevated performance outcomes by empowering staff and optimizing operations management. Excelled in maintaining compliance and leveraging MS Office for organizational efficiency. Achieved significant improvements in customer service and quality assurance controls.
Overview
5
5
years of professional experience
Work History
Operation Manager
Sam & San Pty LTD
12.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Intern
Techskill
03.2024 - 09.2024
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Participated in workshops and presentations related to projects to gain knowledge.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
Supervisor
ARA Facility Management
12.2022 - 11.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Assistance Store Manager
Dominos Portmelbourne
03.2020 - 07.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Cleaning Supervisor
GJK Facility Services
07.2019 - 03.2022
- Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
- Trained and supervised staff members for optimal performance in daily cleaning tasks, resulting in increased efficiency.
- Managed inventory of cleaning supplies and equipment, reducing waste and controlling costs through proper allocation.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
Education
Bachelor in Information And Technology - Information And Technology
Victorian Institute of Technology
Melbourne, VIC07-2022
High School Diploma -
Takshashila Academy
Kathmandu, Nepal04-2018
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Goal setting
- Maintaining compliance
- MS office
- Client relationships
- Interpersonal communication
- Organizational management
- Quality assurance controls
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Deployed Azure to manage software, giving access to client in the respective system.
- Interaction with customer and clients and handling tickets.
- Documentation of the each leads and tickets.
Languages
English
Full Professional
Nepali
Native or Bilingual
Hindi
Full Professional
Punjabi
Professional Working
Interests
- I enjoy helping others and giving back to the community
- Auto Repair/Restoration
- Electronics and Circuit Building
- Cooking
- Outdoor Recreation
Timeline
Intern
Techskill
03.2024 - 09.2024
Operation Manager
Sam & San Pty LTD
12.2023 - Current
Supervisor
ARA Facility Management
12.2022 - 11.2023
Assistance Store Manager
Dominos Portmelbourne
03.2020 - 07.2022
Cleaning Supervisor
GJK Facility Services
07.2019 - 03.2022
Bachelor in Information And Technology - Information And Technology
Victorian Institute of Technology
High School Diploma -
Takshashila Academy
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