SAMIR THAPA
Queanbeyan,NSW
Summary
Bachelor of Information Technology graduate with no prior IT experience, seeking an entry-level IT support role. Proficient in a range of technical skills including troubleshooting, network protocols, and ITIL methodologies. Highly motivated and enthusiastic about learning new technologies and software to support users and improve organizational productivity. Part of the ACS (Australian Computer Society) Mentorship program, showcasing a commitment to professional development and networking. Strong communication skills and ability to work collaboratively in a team environment to deliver exceptional customer service.
Overview
5
5
years of professional experience
Work History
Future Leader
Bunnings
06.2020 - Current
- Lead strategic initiatives at Bunnings Warehouse, overseeing daily retail operations for optimal customer experiences.
- Drive team performance through effective leadership, training, and motivation, achieving sales targets.
- Implement innovative merchandising strategies for enhanced product visibility and optimized inventory management.
- Foster a collaborative, high-performance culture, managing a diverse team to exceed organizational goals.
- Proactively identify and implement process improvements, streamlining retail operations for increased efficiency.
Catering Supervisor
Arcare Aged Care
06.2019 - 07.2020
- Helped implementation of digital menu system for aged care residents
- Oversaw catering operations and managed team of staff, demonstrating leadership and organizational skills
- Providing exceptional customer service to residents and staff, resolving issues and ensuring satisfaction
- Demonstrated ability to adapt to changing situations and work under pressure in a fast-paced environment.
Crew Trainer
McDonald’s
08.2018 - 06.2019
- Trained new employees in company policies and procedures, demonstrating strong communication and teaching skills
- Conducted on-the-job training for employees on customer service, food preparation, and cash handling, fostering a culture of learning and development
- Conducted performance evaluations and provided feedback to employees
- Demonstrated ability to multitask and prioritize responsibilities in a fast-paced environment, highlighting strong time management skills.
Education
Professional Year Program
Navitas
Canberra10.2022
Bachelor of Information Technology
Kings Own Institute
Sydney06.2021
Skills
Strong communication skills to explain technical issues to non-technical users, and ability to provide exceptional customer service
Ability to work in a team environment and collaborate with other IT professionals to solve technical problems
Familiarity with operating systems such as Windows and macOS
Knowledge of network protocols, security systems, and data backup and recovery process Understanding of ITIL process
Willingness to learn and adapt to new technologies to keep up with the rapidly changing IT landscape
CERTIFICATIONS
• IT Support and Service Desk jobs - Udemy
• Windows 10: Administration - LinkedIn learning
• Azure Active Directory: Basics - LinkedIn learning
• ACS Mentorship Program
Timeline
Future Leader
Bunnings
06.2020 - Current
Catering Supervisor
Arcare Aged Care
06.2019 - 07.2020
Crew Trainer
McDonald’s
08.2018 - 06.2019
Professional Year Program
Navitas
Bachelor of Information Technology
Kings Own Institute
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