Samir Thapa
Auburn,Australia
Summary
As an experienced food and beverage attendant, I excel in multiple roles showcasing my versatility and adaptability in diverse tasks. I can deliver an exemplary service as a waiter, create a warm and inviting atmosphere as a host, efficiently manage transactions as a cashier and organize events and banquets. Specializing in in-room dining, I ensure that guests experience unparalleled satisfaction. My comprehensive experience positions me as a strong asset to a team.
Overview
1
1
year of professional experience
Work History
Food and Beverage Attendant
InterContinental Sydney
10.2022 - Current
- Greeted and seated guests to provide friendly and welcoming experience.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Trained new staff members on company policies and procedures.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Processed payments and provided receipts to establish proof of transaction.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
- Collaborated with supervisor and servers to discuss logistics and maintain smooth operations.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
Education
Master of Science - Information And Communication Technology
Western Sydney University
Sydney, NSW09.2024
Bachelor of Science - Information Technology
University of Northampton
Nepal09.2021
Skills
- Waiter
- BOH
- In-room Dining
- Events and Banquets
- Phone Orders
- Buffet Maintenance
- Customer Preferences
- Menu Inquiries
- Glassware Polishing
- Guest Experiences
- Dietary Restrictions
- Billing and Payment Processing
- Trash Removal
- Timely Food Delivery
- Table Setting Arrangements
- Safe Work Practices
- Performance Strategies
- Smoothie Making
- Coffee Making
- Complaint Handling
Timeline
Food and Beverage Attendant
InterContinental Sydney
10.2022 - Current
Master of Science - Information And Communication Technology
Western Sydney University
Bachelor of Science - Information Technology
University of Northampton
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