SAMIR THAPA
Auburn,Australia
Summary
Versatile and dedicated Food & Beverage professional with extensive experience across all major service areas including bar, restaurant, events and banquets. Proven ability to adapt seamlessly between fast-paced à la carte dining, high-volume bar service and large-scale functions. Strong multitasker with a hands-on approach, known for maintaining high service standards, managing guest expectations, and working collaboratively with cross-functional teams. Committed, hard-working, and customer-focused, with a track record of delivering memorable guest experiences in dynamic hospitality environments. Eager to continue learning, take on new challenges and grow within the hospitality industry while contributing positively to team success and guest satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Bartender
Ovolo Woolloomooloo
Sydney, NSW
01.2025 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Food and Beverage Attendant
Pier One Sydney Harbour
Sydney, Australia
12.2023 - 01.2025
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, inviting dining environment.
- Contributed to increased sales by upselling menu items and effectively promoting daily specials.
- Streamlined food preparation processes for faster service and improved kitchen efficiency.
- Collaborated with team members to ensure smooth operation during high-volume periods.
- Maintained accurate inventory levels through regular stock checks and timely ordering of supplies.
- Implemented waste reduction strategies, resulting in cost savings and environmental benefits.
- Assisted in menu development by providing feedback on customer preferences and industry trends.
- Conducted staff training sessions on food safety, hygiene practices, and customer service techniques.
- Resolved customer complaints professionally and efficiently, preserving the company's reputation for excellent service.
- Boosted overall guest experience by offering personalized attention, prompt service, and knowledgeable recommendations.
- Coordinated with kitchen staff to ensure timely delivery of orders during peak hours.
- Participated in regular team meetings to discuss performance metrics, operational issues, and best practices sharing among colleagues.
Food and Beverage Attendant
InterContinental Sydney
Sydney, Australia
10.2022 - 12.2023
- Greeted and seated guests to provide friendly and welcoming experience.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Trained new staff members on company policies and procedures.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Processed payments and provided receipts to establish proof of transaction.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
Education
Master of Science - Information And Communication Technology
Western Sydney University
Sydney, NSW01-2025
Bachelor of Science - Information Technology
University of Northampton
Nepal09.2021
Skills
- Strong multitasking
- Team player attitude
- Restaurant and Bar skills
- In-room Dining
- Events and Banquets
- Staff management
- Report making
- Customer Preferences
- Classic cocktails
- Guest Experiences
- Order management
- Dietary Restrictions
- Highly reliable
- Billing and Payment Processing
- Safe Work Practices
- Performance Strategies
- Coffee Making
- Complaint Handling
- Computer skills
- Dependable and responsible
Certification
- Responsible Service of Alcohol(RSA)
Timeline
Bartender
Ovolo Woolloomooloo
01.2025 - Current
Food and Beverage Attendant
Pier One Sydney Harbour
12.2023 - 01.2025
Food and Beverage Attendant
InterContinental Sydney
10.2022 - 12.2023
Master of Science - Information And Communication Technology
Western Sydney University
Bachelor of Science - Information Technology
University of Northampton
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