Samira Chami
Panania,Australia
Summary
Driven and detail-oriented professional with a robust background in administrative and customer service roles, notably at Dyson. Excelled in digital strategy and customer care, enhancing client satisfaction and operational efficiency. Skilled in Microsoft Excel and adept at fostering positive internal communications, demonstrating a proven track record of exceeding employer expectations without compromising meticulous attention to detail. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
13
13
years of professional experience
1
1
Certification
Work History
CEO
Cards for Life By Samira Chami
Panania, NSW
02.2025 - Current
- Overseen the daily operations of the organization and ensured compliance with applicable laws and regulations.
- Analyzed market trends and customer data to inform decision-making processes.
- Negotiated contracts with vendors to secure competitive pricing for goods or services.
- Developed strategies for improving customer service standards throughout the company.
- Directed long-term research initiatives to identify new markets for growth opportunities.
- Reviewed current systems and processes regularly for potential improvements or upgrades.
- Created and maintained relationships with key stakeholders, including customers, suppliers, government agencies, and other industry partners.
- Implemented technological solutions designed to improve operational effectiveness.
- Established policies and procedures that promoted an ethical work environment.
- Introduced innovative approaches that improved efficiency while reducing costs.
- Collaborated with marketing teams on campaigns aimed at increasing brand visibility in target markets.
- Maintained open communication channels between departments to maximize efficiency and productivity.
- Developed and implemented strategic business plans to increase company profitability.
- Assessed financial performance of the organization on a regular basis and identified areas for improvement.
- Spearheaded internal initiatives designed to foster collaboration among staff members.
- Optimized supply chain to reduce materials costs and improve distribution.
- Oversaw technological improvements, successfully reducing waste and eliminating business bottlenecks.
Digital Content Creator
Engaic Australia
Panania, NSW
10.2024 - Current
- Developed content strategies for digital campaigns and initiatives.
- Managed editorial calendars to ensure timely delivery of content across channels.
- Edited existing copy to improve readability and accuracy while maintaining the brand's voice.
- Identified opportunities for improvement in workflow processes related to content production.
- Optimized website content to increase organic search traffic.
- Composed copy for email newsletters, blog posts, press releases, product descriptions.
- Created engaging, brand-relevant content for social media channels.
- Evaluated competitor websites and social media accounts regularly and identified areas where improvements could be made.
- Analyzed web analytics data to track performance of posts and campaigns.
- Collaborated with designers, video producers, and other creatives on digital projects.
- Coordinated with external vendors such as photographers or videographers when necessary.
- Researched industry trends and developed original ideas for content topics.
- Developed plans for testing new approaches or technologies that could be used in future projects.
- Conducted keyword research and incorporated SEO into content creation.
- Monitored social media accounts for customer feedback and responded promptly to inquiries.
- Provided guidance on how best to use different types of digital media within a project.
- Ensured all published work adhered to company standards and best practices in grammar, formatting, and style guidelines.
- Utilized editing and photography tools to enhance storytelling.
- Utilized well-developed social listening skills to craft valuable original content.
- Posted useful, creative and timely content on social media, blog and website.
- Curated content for social media platforms.
- Planned, produced and edited video projects to maximize engagement.
- Conducted keyword research to guide content creation and optimize reach.
- Wrote and edited product descriptions that boosted conversion rates.
- Studied target audience and business offerings to devise effective call-to-action copy.
- Posted original content to client website, updating pages to align with current branding strategies.
- Designed and implemented a content SEO strategy that improved search engine rankings.
- Curated content for a diverse audience, tailoring messages to different demographic groups.
- Worked closely with marketing, advertising and management teams to plan ideal timing for campaigns.
- Maintained knowledge of digital technology and social media trends, media requirements, and best practices.
- Proposed creative ideas to engage followers with different content types and formats.
Administrative Assistant
O'Brien Glass Industries
07.2020 - Current
- Answered questions from customers regarding products and services offered by the company.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled confidential documents in an organized fashion according to established protocol.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Developed and maintained filing systems for confidential documents and records.
- Processed invoices for payment using accounting software applications.
- Directed customer inquiries to appropriate department personnel.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Proofread content for typo-free emails and documentation.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Drove customer feedback to deliver information to management for corrective action.
- Responded to customer issues to provide immediate resolution and improve retention.
Customer Care Advocate
Dyson
Sydney
09.2019 - 07.2020
- Customer service and customer care
- Provided guidance and training to junior Customer Care Advocates when necessary.
- Assisted customers with product selection based on their needs and preferences.
- Tracked orders and communicated order status updates to customers as needed.
- Performed research into products, services, pricing plans and industry trends to stay informed of developments in the market.
- Answered customer inquiries via phone, email and online chat.
- Followed up with customers after purchase to ensure satisfaction with the product or service received.
- Analyzed call logs to identify areas where improvement is needed.
- Maintained records of customer interactions, transactions, comments and complaints.
- Developed positive relationships with customers through friendly conversations.
- Evaluated existing processes and procedures related to providing excellent customer service.
- Coordinated with other departments to ensure seamless resolution of customer requests.
- Identified trends in customer feedback and reported them to management for further investigation.
- Utilized various software applications such as Salesforce to maintain accurate records of customer information.
- Handled billing inquiries accurately and efficiently according to company policy.
- Maintained accurate records of customer interactions in CRM system for future reference.
- Provided technical support to customers regarding product usage and troubleshooting issues.
- Resolved customer complaints in a timely manner while maintaining high levels of customer satisfaction.
- Managed escalated calls from customers who are dissatisfied with service received.
- Participated in team meetings to discuss new initiatives and ideas for enhancing the overall customer experience.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Researched resolutions, contacted necessary departments and responded to customer by phone, mail, or fax as follow-up.
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Delivered customer support to high call load each shift.
- Maintained high satisfaction score by consistently resolving first-call issues.
- Provided feedback on customer service efficiency to deliver better support options.
- Surpassed quality target by working through scripted response plans and applying personal knowledge base to resolve concerns.
- Supported customers to maintain positive relationships throughout and following sales processes.
- Kept customer and system account information accurate and current to support timely resolutions for concerns.
- Followed up on emailed or web-submitted customer inquiries within standard response times.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Prepared customer reports by gathering data collected during customer interactions.
- Recommended potential products or services after analyzing customer needs.
- Educated customers where applicable to alleviate need for future contact.
- Processed customer account changes with proprietary software.
- Promoted product offerings to drive growth and exceed benchmarks.
- Audited customer account information to identify issues and develop solutions.
- Coordinated with various company teams to offer and implement successful solutions to customer problems.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Built sustainable relationships and trust with customer accounts through open and interactive communication.
- Supported sales team members to drive growth and development.
- Promoted available products and services to customers during service, account management and order calls.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Collected deposits or payments and arranged for billing.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Updated databases with new and modified customer data.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Took special orders in person and over telephone, generating additional revenue every month.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Cartage Operations
GEODIS
Matraville
03.2018 - 08.2019
- Cartage operations and customer service
Customs and Import Operations
Transolve Global Pty Ltd
Sydney
08.2017 - 02.2018
- Custom, import operations, freight forwarding
- Working towards my Customs broker license
AU Customs Clerk
Landmark Global
Alexandria, Australia
07.2015 - 08.2017
- Import cargo automation- lodging manifest- reporting to Customs
- Duty& tax importation advice
- Customer service
- Liasising with imports, transport and finance teams
- Communicating with oversea offices/agents
- General administration
Customs Compiler / Classifier
DB Schenker
04.2015 - 07.2015
- Document chasing
Customs Compiler/ Classifier
DHL
09.2014 - 04.2015
- Chasing documentation, classifying parts, customer service, compiling internal and external jobs for customs clearance
Customs Compiler/ Classifier
Kuehne + Nagel
07.2013 - 09.2014
- Chasing documentation, classifying parts, customer service, compiling internal and external jobs for customs clearance
Customs Registration Clerk
Kuehne + Nagel
Sydney, Australia
09.2011 - 06.2013
- Registered internal and external job, chasing documentation from consignee
Education
STATEMENT OF ATTAINMENT - CUSTOMS BROKING
St George Tafe
01.2015
CERTIFICATE 3 - TRANSPORT AND LOGISTICS
myfreightcareer
01.2014
Skills
- Digital Marketing
- Digital Media
- Digital Strategy
- Customer service
- Administrative support
- Data entry
- Computer skills
- Documentation and recordkeeping
- Microsoft Word
- Microsoft Excel
- Documentation and reporting
- Mail handling
- Clerical support
- Records management
- Filing
- Appointment scheduling
- Meticulous attention to detail
- Records administration
- Internet research
- Internal communications
- Proofreading
- Correspondence writing
- Inspirational leadership
- Customer focus
- Operational excellence
- Problem-solving abilities
- Teamwork
- Business administration
- Written communication
- Consulting
- People and culture
- Relationship building
- Teamwork and collaboration
Certification
Certificate 3 in transport and logistics
References
References available upon request
Personal Information
Title: Administrative Assistant at O'Brien Glass Industries
Languages
English
Professional
Timeline
CEO
Cards for Life By Samira Chami
02.2025 - Current
Digital Content Creator
Engaic Australia
10.2024 - Current
Administrative Assistant
O'Brien Glass Industries
07.2020 - Current
Customer Care Advocate
Dyson
09.2019 - 07.2020
Cartage Operations
GEODIS
03.2018 - 08.2019
Customs and Import Operations
Transolve Global Pty Ltd
08.2017 - 02.2018
AU Customs Clerk
Landmark Global
07.2015 - 08.2017
Customs Compiler / Classifier
DB Schenker
04.2015 - 07.2015
Customs Compiler/ Classifier
DHL
09.2014 - 04.2015
Customs Compiler/ Classifier
Kuehne + Nagel
07.2013 - 09.2014
Customs Registration Clerk
Kuehne + Nagel
09.2011 - 06.2013
Certificate 3 in transport and logistics
STATEMENT OF ATTAINMENT - CUSTOMS BROKING
St George Tafe
CERTIFICATE 3 - TRANSPORT AND LOGISTICS
myfreightcareer
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