Samira Faisal
Bankstown,NSW
Summary
Proven administrative professional with a track record of enhancing office efficiency and improving customer satisfaction at Indosat Telecommunication. Skilled in document preparation and maintaining records, coupled with exceptional team collaboration and customer service abilities. Demonstrated success in streamlining operations and fostering positive relationships, contributing significantly to business growth and customer loyalty.
Overview
16
16
years of professional experience
Work History
Junior Secretary
Indosat Telecommunication
10.2011 - 04.2017
- Expedited invoice processing by accurately entering data into financial software programs.
- Enhanced office efficiency by organizing and maintaining filing systems for both physical and digital documents.
- Contributed to a welcoming office atmosphere by greeting visitors professionally and directing them as needed.
- Developed relationships with external vendors and suppliers to ensure delivery of high-quality products at competitive prices.
- Optimized meeting room usage by managing reservations effectively to prevent double bookings or conflicts.
- Organized catering orders for meetings and events, accommodating dietary restrictions while providing exceptional service to attendees.
- Maintained daily report documents, memos and invoices.
Sales Assistant
IGA Supermarket
11.2000 - 05.2003
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Assistant Manager
Target
11.2007 - 08.2011
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Customer Service Representative
Bobo Fair for Children
12.2006 - 10.2008
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
Olympic Furniture
06.2003 - 11.2006
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Year 12 -
High School Certificate Year 12
Indonesia ,jakartaCertificate IV - Hospitality Management
Ultimo Tafe
Sydney, NSW07.2007
Graduate Diploma -
Tarakanita Secretarial Academy
IndonesiaSkills
- Maintaining records
- Document Preparation
- File Management
- Administrative Support
- Team Member Collaboration
- Telephone management
- Customer Service
- Sales Support
- Supply Ordering
Timeline
Junior Secretary
Indosat Telecommunication
10.2011 - 04.2017
Assistant Manager
Target
11.2007 - 08.2011
Customer Service Representative
Bobo Fair for Children
12.2006 - 10.2008
Customer Service Representative
Olympic Furniture
06.2003 - 11.2006
Sales Assistant
IGA Supermarket
11.2000 - 05.2003
Year 12 -
High School Certificate Year 12
Certificate IV - Hospitality Management
Ultimo Tafe
Graduate Diploma -
Tarakanita Secretarial Academy